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The Role
Lead AI transformation pre-sales and discovery engagements for U.S. SMB clients. Conduct executive workshops, interview stakeholders, analyze workflows, identify and prioritize AI and automation opportunities, quantify ROI, develop transformation roadmaps, and present business cases. Partner with sales and delivery teams on proposals, pricing, and implementation opportunities. Build reusable assessment frameworks, industry use-case libraries, and internal enablement materials.
Summary Generated by Built In
AI Transformation Consultant – Pre-Sales & Discovery
Location: Coimbatore, India
Client market: United States
Function: Business Development / AI Transformation Pre-Sales
Experience: 8–12 years
Working hours: Significant overlap with U.S. business hours
Role purpose
Vserve is building an AI transformation practice that helps U.S. small and mid-sized businesses identify where AI, automation and workflow redesign can produce measurable business outcomes.
The AI Transformation Consultant will lead executive workshops, operational discovery and AI assessments for prospective and existing clients. The consultant’s responsibility is not to sell AI tools indiscriminately. It is to understand how the client operates, identify high-value problems and convert those findings into a prioritized transformation roadmap and credible business case.
This is a senior, client-facing consulting and pre-sales position. The successful candidate will be equally comfortable interviewing a business owner, mapping an operational workflow, quantifying an opportunity and presenting recommendations to senior decision-makers.
Key responsibilities
Executive workshops
Conduct structured AI opportunity workshops for U.S. SMB owners and leadership teams.
Educate clients on practical applications of AI, automation, knowledge systems and process redesign.
Help clients distinguish valuable business use cases from low-value experimentation.
Facilitate discussions across business owners, functional leaders and operational users.
Adapt workshop examples to different industries without relying on generic AI demonstrations.
Discovery and process diagnosis
Construct structured interviews with executives, department heads and process owners.
Understand the client’s business model, workflows, systems, constraints and growth objectives.
Identify bottlenecks, repetitive activities, information gaps, decision delays and customer experience issues.
Document current-state processes and define the business outcomes expected from improvement.
Separate problems requiring process redesign from those that genuinely benefit from automation or AI.
AI opportunity assessment
Produce prioritized AI transformation assessments covering approximately three to seven opportunities.
Score opportunities based on business value, implementation feasibility, risk, data readiness and time to impact.
Develop current-state and future-state process maps with support from the AI Solutions Consultant.
Estimate potential time savings, cost reduction, capacity creation, revenue impact and customer experience improvements.
Create a phased roadmap that distinguishes quick wins from longer-term transformation initiatives.
Commercial conversion
Present assessment findings to client decision-makers in a persuasive, evidence-based format.
Connect recommendations to the client’s financial and strategic priorities.
Position Vserve implementation services as the natural next step without compromising the independence of the assessment.
Work with sales leadership to shape implementation offers, pricing and proposals.
Support approximately five to eight completed assessments per month.
Maintain disciplined follow-up until the opportunity is converted, deferred or closed.
Internal capability development
Build reusable discovery questionnaires, workshop modules, assessment frameworks and industry-specific use-case libraries.
Capture recurring client problems and convert them into repeatable Vserve service offerings.
Train business development and account management teams to recognize qualified AI transformation opportunities.
Improve the assessment methodology based on implementation results and client feedback.
Expected deliverables
For each qualified client engagement:
Executive AI opportunity workshop
Stakeholder interview notes and discovery transcript
Current-state process analysis
Prioritized AI and process-improvement opportunity matrix
High-level future-state workflows
Indicative ROI and business case
Ninety-day action plan and longer-term roadmap
Executive assessment presentation
Implementation opportunity brief for the Vserve delivery team
Required experience and capabilities
Eight or more years in management consulting, business transformation, process excellence, enterprise pre-sales, digital transformation or a comparable client-facing role.
Strong experience interviewing senior executives and operational stakeholders.
Demonstrated ability to understand unfamiliar businesses quickly.
Excellent process analysis, problem structuring and facilitation skills.
Ability to translate operational problems into quantified business cases.
Strong executive communication, presentation and consultative-selling skills.
Working knowledge of generative AI, workflow automation, knowledge systems and modern SaaS platforms.
Ability to use AI tools productively for research, analysis, synthesis and deliverable creation.
Experience serving U.S. clients and communicating within a U.S. business context.
Excellent spoken and written English.
Preferred background
Candidates may come from:
Management or technology consulting
Digital transformation advisory
Process excellence or business process management
Skills Required
- Eight or more years of experience in management consulting, business transformation, process excellence, enterprise pre-sales, digital transformation, or a comparable client-facing role
- Experience interviewing senior executives and operational stakeholders
- Ability to understand unfamiliar businesses quickly
- Strong process analysis, problem structuring, and facilitation skills
- Ability to translate operational problems into quantified business cases
- Strong executive communication, presentation, and consultative-selling skills
- Working knowledge of generative AI, workflow automation, knowledge systems, and modern SaaS platforms
- Ability to use AI tools for research, analysis, synthesis, and deliverable creation
- Experience serving U.S. clients and communicating within a U.S. business context
- Excellent spoken and written English
- Background in management or technology consulting, digital transformation advisory, process excellence, or business process management
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The Company
What We Do
At Vserve, we are award winning eCommerce specialists! Vserve is one of the leading full-service ecommerce agencies that offers a range of ebusiness solutions, catalog management services, and business intelligence expertise. In short, we specialize in delivering customized ecommerce solutions that make your business work for you so that you can work less!
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