Supports the Firm's Artificial Intelligence strategy by designing, building, testing and integrating AI‑powered applications and agents that enhance legal workflows, knowledge management, and client service delivery. Works hands‑on to translate business needs into secure, reliable and user‑friendly AI solutions. The Solutions Specialist will work with the Firm's Microsoft and SharePoint ecosystem as well as external vendor solutions to deliver desired outcomes.
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Develop, deploy and maintain custom AI agents, copilots and applications using frameworks and platforms such as Semantic Kernel, LangChain and Microsoft Copilot Studio.
Assist in prompt engineering exercises to achieve the desired behavior from AI models.
Build integrations with Azure OpenAI, Microsoft 365, Microsoft Graph, and approved enterprise AI tools; implement retrieval augmented generation (RAG), vector search and grounding against Firm knowledge sources.
Customize and extend Microsoft SharePoint and the Power Platform (Power Apps, Power Automate, Power BI) to embed AI capabilities into practice management, litigation support, and knowledge management workflows.
Develop APIs, connectors and automation scripts (e.g., Python, JavaScript/TypeScript, PowerShell) to integrate AI solutions with Firm systems (e.g., document management system, CRM, eDiscovery/document review platforms).
Prototype and iterate on AI use cases relevant to the delivery of legal services.
Conduct proofs of concept and pilots for emerging AI technologies; document technical findings, business value, risks and recommendations for productionization.
Test AI models and solutions for accuracy, security and usability to ensure compliance with client guidelines, Firm policies, data governance and security protocols; run evaluations for hallucination reduction, prompt/response quality, and bias/PII mitigation.
In coordination with the AI Solutions Manager, create technical and training documentation, user guides and runbooks; support training for attorneys and professional staff on new AI tools, workflows and best practices.
Collaborate with Firm Practice Groups, departments and vendors to identify opportunities, coordinate releases and ensure seamless AI integration within the Firm's technology stack.
Assist the AI Solutions Manager with tracking and reporting on initiative outcomes (KPIs/OKRs), adoption metrics and lessons learned to demonstrate the value of AI to Firm operations.
Maintain current knowledge of AI trends, toolsets and law firm best practices, to inform solution design and continuous improvement of internal practice processes and efficiency.
Keeps supervisor abreast of current issues and potential problems, seeks advice as needed.
Skills Required
- Bachelor's degree in Computer Science, Information Systems, Data Science, Engineering, or related field
- Master's degree
- Three to five years developing enterprise applications, with one to two years focused on AI, automation, or data-driven tools (or equivalent)
- Hands-on experience building AI agents, chatbots or copilots
- Strong background in Microsoft ecosystem (SharePoint, Power Platform, Teams, Microsoft Graph API)
- Familiarity with APIs and scripting (Python, JavaScript/TypeScript, PowerShell)
- Experience with cloud environments, Azure preferred
- Experience integrating AI with Microsoft platforms and Azure services (Azure Functions, Azure AI Search, Azure OpenAI)
- Strong understanding of AI patterns: prompt engineering, grounding/RAG, embeddings/vector stores, evaluations, and agent frameworks
- Proficiency with modern development practices (source control, CI/CD, environment management), secure coding and data governance
- Experience in a professional services or law firm environment
- Ability to create technical and training documentation and run training for attorneys and staff
What We Do
Shook, Hardy & Bacon is a prominent trial and litigation firm serving health, science, and technology companies. The firm is known for its expertise in complex legal issues, including class actions, mass torts, and product liability. With a commitment to diversity, inclusion, and professional development, Shook provides comprehensive legal services and trial advocacy, helping clients navigate high-stakes legal challenges through a science-based approach to litigation.
