Mindex is looking for an AI Solutions Design Manager to lead the strategy, design, and delivery of AI and Generative AI solutions that solve real business challenges and improve operational performance. This role blends hands-on technical expertise with strategic leadership — you'll guide cross-functional teams to identify high-value opportunities, architect scalable AI/GenAI systems, and drive successful adoption across the organization.
You'll be equally comfortable setting direction at the roadmap level and getting into the weeds on solution architecture, model selection, and RAG/agent design — while also serving as a trusted advisor who can translate complex AI concepts into language business leaders can act on.
Compensation
$160,000 - $180,000, plus a 20% bonus based on company performance goals.
What You'll Accomplish
Strategy & Innovation
- Develop and maintain an AI/GenAI vision and roadmap aligned to business goals, identifying high-value use cases across business units.
- Evaluate emerging AI technologies — LLMs, copilots, multimodal models, autonomous agents, automation platforms — and recommend practical, prioritized applications.
- Establish standards and reusable design patterns for prompt engineering, model tuning, and GenAI solution architecture.
Solution Architecture & Delivery
- Lead end-to-end design of AI/ML and GenAI solutions from concept to production, translating business requirements into technical specifications, data flows, and architectures.
- Architect GenAI-powered applications such as chatbots, copilots, summarization engines, and content-generation workflows.
- Oversee development of reusable GenAI components — prompt libraries, embeddings, vector search, knowledge models, and RAG systems — and guide model selection and fine-tuning decisions.
- Partner with data engineering and IT teams to ensure solutions are scalable, maintainable, and meet enterprise standards for security, privacy, and governance.
Project & Team Leadership
- Manage the AI/GenAI project portfolio, including scoping, planning, resourcing, and execution.
- Lead cross-functional teams of data scientists, engineers, analysts, and business stakeholders through agile delivery cycles.
- Serve as a trusted advisor to business leaders on AI capabilities, risks, and best practices, and support change management for organization-wide adoption.
Governance & Responsible AI
- Ensure AI/GenAI solutions meet ethical, fairness, privacy, and regulatory standards, including content filtering, hallucination mitigation, and usage guardrails.
- Define acceptable-use policies and risk frameworks for internal GenAI tools, and maintain documentation, monitoring, and lifecycle management processes.
- Oversee adoption and governance of enterprise GenAI platforms (Microsoft 365 Copilot, Azure OpenAI, GitHub Copilot, etc.) in partnership with security and infrastructure teams.
Enablement & Operationalization
- Develop training programs on responsible AI/GenAI usage and coach teams on effective prompt engineering and human-in-the-loop workflows.
- Define KPIs to measure GenAI performance and business value, and monitor for model drift, usage patterns, hallucination rates, and user satisfaction.
- Lead continuous improvement cycles for AI/GenAI systems based on data-driven insights.
Requirements
- Bachelor's or Master's degree in Computer Science, AI/ML, Engineering, Data Science, or a related field.
- 7+ years of experience in AI/ML, data analytics, or software engineering, including 3+ years leading technical teams or designing enterprise AI solutions.
- Strong understanding of machine learning, LLMs, NLP, deep learning, and automation technologies.
- Hands-on experience with modern AI platforms (Azure ML, Databricks, OpenAI, AWS, etc.).
- Proven ability to translate business needs into scalable technical solutions.
- Strong leadership, communication, and stakeholder engagement skills.
Preferred
- Experience deploying enterprise GenAI or LLM-based applications.
- Cloud certifications (Azure, AWS, GCP).
- Experience with MLOps, RAG, vector databases, and prompt engineering.
- Previous leadership experience across hybrid technical/business teams.
Success Indicators
- Delivery of AI/GenAI solutions with measurable business impact.
- Strong adoption and satisfaction across business teams.
- Advancement of organizational AI maturity and literacy.
- Demonstrated innovation and ROI from AI-enabled transformation.
Benefits
- Hybrid
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Company-Paid Life and Disability Insurance
- Professional Development Opportunities
Additional Information
- Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.
Physical Requirements/Conditions
- Prolonged periods sitting at a desk and working on a computer.
- No heavy lifting is expected. Exertion of up to 10 lbs.
Skills Required
- Bachelor's or Master's degree in Computer Science, AI/ML, Engineering, Data Science, or a related field.
- 7+ years of experience in AI/ML, data analytics, or software engineering.
- 3+ years leading technical teams or designing enterprise AI solutions.
- Strong understanding of machine learning, LLMs, NLP, deep learning, and automation technologies.
- Hands-on experience with modern AI platforms (Azure ML, Databricks, OpenAI, AWS, etc.).
- Proven ability to translate business needs into scalable technical solutions.
- Strong leadership, communication, and stakeholder engagement skills.
- Authorized to work for any employer in the United States (employer does not sponsor visas).
- Experience deploying enterprise GenAI or LLM-based applications.
- Cloud certifications (Azure, AWS, GCP).
- Experience with MLOps, RAG, vector databases, and prompt engineering.
- Previous leadership experience across hybrid technical/business teams.
What We Do
Mindex is an industry leader in software applications and development in Rochester, New York. For more than 25 years, Mindex has delivered on the needs of a variety of customers to achieve their goals through proven technologies, software, and services. Mindex specializes in software development for large enterprise clients in the Rochester, NY area and for New York State K-12 schools. We are a rapidly growing organization expanding heavily into cloud app. development and modernizing our home-grown K-12 Student Management System, SchoolTool. SchoolTool leads the way as the most trusted web-based student management system in New York State. Designed specifically to meet NYS requirements and school districts, it provides secure access to real-time data and time-saving tools for K-12 school administrators, faculty, staff, and parents. Awards and Accolades: #1 Software Developer, 2022 - RBJ Book of Lists A Top 100 Company (#48) - The Greater Rochester Chamber of Commerce #1 Best Company - 2019 RBJ Reader Rankings Best Company Culture (top three winner) - 2019 RBJ Reader Rankings Our Mission - With the brightest minds, unparalleled dedication, a passion for creating solutions, and thoughtful execution, we collaborate with our customers to achieve their goals through proven technologies, software, and services. Our Vision - We will anticipate tomorrow’s challenges, inspire innovation, and cultivate relationships to create solutions. We are committed to connecting people, teams, and communities to make a difference and give back. Our Values - Innovation, Collaboration, Excellence, Trust, Gratitude
