Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.
The AI Solutions Architect position designs and delivers scalable, AI-powered solutions that address complex customer and business challenges. This role provides technical and architectural leadership, connecting engineering, product, and customer-facing teams to accelerate innovation and deliver meaningful business value.
Combining hands-on technical expertise with strategic thinking and customer collaboration, you'll guide solution design, influence technical decisions, and help ensure AI solutions are scalable, sustainable, and aligned with business objectives.
What You’ll Do and Impact:
- Design and deliver scalable AI-powered architectures that solve customer challenges and align with business objectives.
- Serve as a trusted technical advisor to internal and external stakeholders, guiding solution decisions and building confidence in proposed approaches.
- Translate complex customer needs into technical requirements, prototypes, and proof-of-concept solutions to validate feasibility and business value.
- Lead cross-functional solution design efforts with Engineering, Product, and Operations to ensure AI solutions are maintainable, sustainable, and scalable.
- Evaluate emerging AI technologies, tools, and platforms to identify opportunities for innovation and improved solution effectiveness.
- Establish, document, and evolve architectural standards and best practices to improve consistency, quality, and long-term maintainability.
- Coach and mentor team members to strengthen technical expertise and build organizational capabilities in AI.
- Support business development efforts by communicating the value, capabilities, and business impact of AI solutions to customers and Partners.
What You’ll Bring:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 10+ years of experience in software engineering or architecture, including successful delivery of customer-facing solutions.
- 2+ years of experience in a technical leadership or mentorship role.
- Strong understanding of AI/ML technologies, cloud platforms such as AWS or Azure, data systems, and system integration.
- Experience evaluating architectural trade-offs involving performance, scalability, cost, and cloud versus on-premises solutions.
- Experience working in Agile/Scrum environments and supporting iterative product development.
- Ability to communicate complex technical concepts clearly to technical and non-technical audiences and influence solution decisions.
- Demonstrated ability to lead complex solution design efforts, collaborate across teams, and translate business needs into technical direction.
- Familiarity with state-of-the-art AI frameworks and LLMs, such as LangChain, Hugging Face, or OpenAI APIs preferred.
- Ability to travel by car and/or plane up to 10%.
Job to be performed in the location listed. Generous benefit package available.
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Skills Required
- Bachelor's degree in Computer Science, Engineering, or related field
- 10+ years experience in software engineering or architecture delivering customer-facing solutions
- 2+ years in a technical leadership or mentorship role
- Strong understanding of AI/ML technologies, LLMs, and modern AI frameworks
- Experience with cloud platforms (AWS, Azure) and cloud-native architectures
- Experience with data systems and system integration
- Proven experience evaluating architectural tradeoffs (performance, scalability, cost, cloud vs on-prem)
- Experience working in Agile/Scrum teams and iterative product development
- Excellent communication skills for technical and non-technical audiences
- Familiarity with LangChain, Hugging Face, or OpenAI APIs
- Exposure to MLOps, AIOps, or responsible AI frameworks
- Experience working directly with customers or cross-functional leadership teams
- Ability to travel by car and/or plane up to 10%
Direct Supply Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Direct Supply and has not been reviewed or approved by Direct Supply.
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Retirement Support — Retirement savings are emphasized through a 401(k) with company match and stock contributions, alongside an employee‑owner model. Feedback suggests these features are a standout part of the total rewards package.
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Strong & Reliable Incentives — Incentives such as annual profit sharing and bonuses are consistently highlighted as meaningful components of pay. Feedback suggests these payouts complement base salary and contribute materially to total compensation.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include a full on‑site wellness center with gym, classes, and recreational courts, plus a dog‑friendly campus and on‑site café. Flexible work options and everyday perks like complimentary beverages and membership reimbursements add tangible lifestyle value.
Direct Supply Insights
What We Do
For 35 years, Direct Supply has been dedicated to delivering innovative solutions to the toughest challenges facing the Senior Living industry. Now more than ever, we’re inspired by our customers’ commitment to serving America’s seniors during COVID-19 and beyond. From creating safe, desirable spaces and boosting operational efficiency, to helping our customers improve care outcomes and easily procure the right products at the best value – we’re constantly expanding our offering and developing new technologies to meet the complex and evolving demands of Senior Living.
