The AI Services Portfolio Director is responsible for the AI based Value Pack section of the Network Managed Services Portfolio (MSN), defining and evolving add-on service bundles that enhance base Network and Field Operations services. The position focuses on monetizing the Ericsson Managed Services operating model (EOE), including autonomous network operations (ANO) and other capabilities through differentiated, scalable AI based offerings.
Role Responsibilities
- Own and maintain the MSN Value Pack portfolio, including definition of add-on service bundles, value propositions and commercial constructs on top of base Network and Field Operations services.
- Identify and develop new AI based Value Packs that monetize EOE and ANO capabilities.
- Ensure Value Pack offerings are clearly positioned, standardized and easy to sell and deliver across different geographic market areas.
- Collaborate with internal stakeholders in Capabilities Development, AI Innovation, Security and Delivery to ensure AI based Value Packs are technically feasible and aligned with platform and security strategies.
- Support Sales and contract delivery leaders with Value Pack content, positioning, business cases and sales enablement material.
- Contribute to marketing campaigns, communications and industry events.
Join our Team
Role Authority
- Propose new AI based Value Packs and changes to existing ones in line with MSN governance.
- Access necessary technical, operational and commercial information to design and manage Value Packs.
- Initiate and drive cross-functional development work for new AI based Value Pack offerings.
Required, Skills, Experience and Qualifications
- Education - University degree in engineering or equivalent.
- Experience - Typically 7+ years in managed services, product/portfolio management or solution design, ideally with exposure to analytics, automation, AI or optimization solutions.
- Skills - Strong technical and operational understanding of network and field operations; service design; business and commercial acumen. Proven ability to translate technology into commercial offerings. Excellent communications skills including at industry events and with industry executives and analysts.
Preferred Skills and Experience
- A good demonstrated working knowledge of cloud and AI technologies
- Telecoms industry background
- Adept at using AI for workplace productivity
Behaviours and Competencies
- Structured thinking and ability to influence change
- Strong collaboration and leading by example
- Customer and value focused
- Integrity and resilience
- Able to bridge technical and commercial perspectives
- Innovative and entrepreneurial
- Risk awareness, strong stakeholder management, ability to work with customers and regulators on sensitive topics.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: United Kingdom (GB) || Reading
Req ID: 790445
Skills Required
- University degree in engineering or equivalent
- Typically 7+ years of experience in managed services, product or portfolio management, or solution design
- Strong technical and operational understanding of network and field operations
- Experience with service design and business and commercial acumen
- Ability to translate technology into commercial offerings
- Excellent communication skills with industry executives, analysts, and at industry events
- Working knowledge of cloud and AI technologies
- Telecoms industry background
- Experience using AI for workplace productivity
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — An automatic employer contribution of 3% plus up to 4% in matching is outlined for U.S. employees, enabling a potential 7% total employer contribution subject to plan rules. Feedback suggests this is a standout element of the package.
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Leave & Time Off Breadth — The U.S. package specifies at least 15 vacation days for new hires, up to 3 personal days, 11 holidays, and 80 hours of sick time, with flexibility noted in taking time away. Feedback suggests time‑off breadth and usability are strong points.
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Parental & Family Support — Published materials describe up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% of pay, subject to eligibility. Feedback suggests these policies provide meaningful support for families.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
