AI Senior Commercial Director

Welo Data works with technology companies to provide datasets that are high-quality, ethically sourced, relevant, diverse, and scalable to supercharge their AI models. As a Welocalize brand, WeloData leverages over 25 years of experience in partnering with the world’s most innovative companies and brings together a curated global community of over 500,000 AI training and domain experts to offer services that span:

ANNOTATION & LABELLING: Transcription, summarization, image and video classification and labeling.

ENHANCING LLMs: Prompt engineering, SFT, RLHF, red teaming and adversarial model training, model output ranking.

DATA COLLECTION & GENERATION: From institutional languages to remote field audio collection.

RELEVANCE & INTENT: Culturally nuanced and aware, ranking, relevance, and evaluation to train models for search, ads, and LLM output.

Want to join our Welo Data team? We bring practical, applied AI expertise to projects. We have both strong academic experience and a deep working knowledge of state-of-the-art AI tools, frameworks, and best practices. Help us elevate our clients' Data at Welo Data.

Job Reference: #LI-JC1

MAIN DUTIES

AI Services and in depth industry knowledge is required for this role. Candidates with AI background are selected for this role.

Strategic Planning and Execution 

Develop Long-Term Account Strategies: Create and implement robust strategic account development plans focused on diversification and sustainable growth across existing and new accounts. 

Market Analysis: Continuously evaluate market trends, competitive landscape, and customer buying behaviors to refine account strategies and set measurable objectives. 

 Relationship Management 

Executive Engagement: Cultivate and maintain high-level relationships with client executive leadership to elevate partnerships to an enterprise level, ensuring alignment with their strategic objectives. 

Client Advocacy: Serve as a champion for clients within the organization, ensuring that their goals and long-term strategies are prioritized and addressed. 

 Business Development 

New Business Initiatives: Identify opportunities for new lines of business and strategic offerings within named accounts. Collaborate with internal teams to tailor solutions that meet identified client needs. 

Cross-Solution Opportunities: Drive the integration of cross-functional solutions, ensuring that clients receive comprehensive service offerings that enhance their experience and drive value. 

 Opportunity Management 

Pipeline Oversight: Manage the end-to-end sales pipeline, including opportunity identification, qualification, and closing. Utilize Salesforce for centralized tracking and reporting to ensure visibility and accountability. 

Forecasting and Quota Management: Develop and maintain a rolling 12-month bookings forecast. Achieve and exceed established quotas for both existing and new bookings within assigned customer segments. 

 Team Collaboration and Leadership 

Collaborative Strategy Development: Engage with cross-functional teams (e.g., Squad/Operations Leadership, Business Development Directors, Subject Matter Experts) to align on account strategies, address escalations, and optimize customer satisfaction. 

Mentorship and Guidance: Provide leadership and mentorship to the account management team, fostering a culture of excellence and continuous improvement. 

 Contract Management 

Contract Negotiations: Oversee the negotiation and management of key contracts (MSAs, SOWs), ensuring that agreements are accurate up-to-date, centrally stored, and that renewal timelines are proactively managed. Contract terms need to be comprehensive and pursuant of mutual benefit, to protect the long-term relationship between the account.

Financial Oversight: Collaborate with the finance team to manage customer financials, ensuring profitability and adherence to budgetary constraints. 

 Performance Metrics and Reporting 

KPI Development: Establish key performance indicators to measure the effectiveness of account strategies and relationship management efforts. 

Regular Reporting: Prepare and present regular updates to the executive team on account performance, strategic initiatives, and areas for improvement. 

REQUIREMENTS

 · Education: Bachelor’s degree in Business Administration, Marketing, or related field; MBA preferred. 

· Experience: 10+ years of experience in strategic account management, business development, or related fields, with a proven track record in executive-level client engagement and revenue growth. 

· Skills: Exceptional leadership, negotiation, and analytical skills; ability to synthesize complex information and present it effectively to stakeholders at all levels.