About the Role:
We are hiring a Technical Scrum Master - AI to support Scrum execution across fast-moving AI initiatives.
The role will work closely with AI leadership and technical teams to facilitate sprint planning, daily standups, backlog refinement, reviews, and retrospectives. The ideal candidate should understand Scrum deeply and know how to apply it in an AI environment where work may include experimentation, evaluation, technical uncertainty, data dependencies, and production delivery.
This role also requires the ability to build AI-powered automations and workflows around sprint planning, task tracking, blocker management, reporting, daily updates, and team follow-ups.
What will be your responsibilities?
- Facilitate Scrum ceremonies for AI teams, including sprint planning, standups, reviews, and retrospectives.
- Coach the team on Scrum values, sprint discipline, ownership, and self-organization.
- Convert AI priorities into clear sprint tasks with owners, acceptance criteria, dependencies, and definition of done.
- Time-box AI research spikes and experimental work.
- Identify and remove blockers related to data, APIs, environments, QA, integrations, infrastructure, or unclear requirements.
- Coordinate dependencies with engineering, QA, DevOps, data, infrastructure, and security teams.
- Support AI evaluation and QA readiness by tracking test cases, edge cases, validation criteria, and quality checks.
- Build AI-powered automations and workflows for sprint planning, progress tracking, reporting, blocker tracking, and follow-ups.
- Maintain sprint boards, blocker trackers, delivery dashboards, and technical documentation.
- Prepare daily and weekly progress updates for AI leadership.
- Protect team focus by reducing unnecessary interruptions and mid-sprint distractions.
What are we looking for, and what does it require to be the right fit for this role?
- 3–5 years of experience as a Scrum Master, preferably in a technical software, AI, ML, data, or R&D environment.
- CSM, PSM I, or equivalent Scrum certification.
- Strong understanding of Scrum values, not just ceremonies.
- Experience coaching technical teams through ambiguity and uncertainty.
- Practical understanding of AI/ML workflows and software development lifecycle.
- Ability to understand technical discussions and convert them into actionable sprint tasks.
- Ability to build AI-powered automations and workflows for sprint execution and delivery tracking.
- Strong communication, facilitation, documentation, and coordination skills.
- Experience with Jira, Linear, Trello, Notion, Confluence, or similar tools.
- Familiarity with GitHub for sprint visibility and technical tracking.
Nice to Haves
- Prior Scrum Master experience with AI, ML, NLP, data science, or LLM teams.
- Awareness of MLflow, W&B, DVC, Grafana, or similar tools.
- Exposure to AI evaluation, prompt testing, model validation, or responsible AI workflows.
- Ability to read basic Python.
- Familiarity with workflow automation tools such as Claude, n8n, Jira automation, Notion AI, or other AI workflows.
- Experience in a fast-paced startup or SaaS environment.
Why Join AIO?
Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their business. Our platform combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.
We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an All-In-One super app platform for all their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.
We are laser focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world class, up-and-coming Silicon Valley funded startup.
Skills Required
- 3-5 years of experience as a Scrum Master in technical software, AI, ML, data, or R&D environments
- CSM, PSM I, or equivalent Scrum certification
- Strong understanding of Scrum values and ability to coach teams
- Experience coaching technical teams through ambiguity and uncertainty
- Practical understanding of AI/ML workflows and software development lifecycle
- Ability to build AI-powered automations and workflows for sprint execution and delivery tracking
- Strong communication, facilitation, documentation, and coordination skills
- Experience with Jira, Linear, Trello, Notion, Confluence, or similar tools
- Familiarity with GitHub for sprint visibility and technical tracking
- Prior Scrum Master experience with AI, ML, NLP, data science, or LLM teams
- Awareness of MLflow, W&B, DVC, Grafana, or similar tools
- Exposure to AI evaluation, prompt testing, model validation, or responsible AI workflows
- Ability to read basic Python
- Familiarity with workflow automation tools such as Claude, n8n, Jira automation, Notion AI, or other AI workflows
- Experience in a fast-paced startup or SaaS environment
What We Do
AIO is founded on the belief that every restaurant deserves technology that unifies all they need to run and grow their business in one intelligent platform. No more juggling multiple apps. No more hidden fees. No more guesswork. As longtime restaurant operators and tech innovators, the AIO team witnessed countless owners trapped by scattered systems and outdated processes often at the expense of guest experience and growth potential. So, we built the world’s first all-in-one AI platform for restaurants, a solution that seamlessly integrates all your order and pay devices with marketing, staff and inventory management while automating back-office operations and accounting. Our approach centers on three core pillars. One Tech Platform Replace a tangle of apps with a single, data-driven system designed to minimize complexity and maximize revenue. AIO Intelligence Automate daily tasks with AI-driven workflows to cut labor costs, and make the most informed decisions for your business with real-time analytics. AIO Buddy Get 1:1 support from onboarding to day-to-day operations and growth. We stand by you at every step ensuring you focus on what truly matters, delighting your customers. At AIO, our mission is more than just automation or convenience, it’s about empowering restaurateurs to run profitable, future-ready businesses that thrive amid industry challenges. We believe technology should serve you, not the other way around.
