The Role
Leads and mentors a team of AI Research and Operations Analysts while scoping organization-wide AI requests, guiding GenAI experimentation, troubleshooting technical and operational issues, and partnering with product, engineering, and business stakeholders. Ensures prototypes, evaluations, automations, and documentation meet quality and business objectives while helping scale AI adoption across the organization.
Summary Generated by Built In
We're looking for an experienced and energetic AI Research & Operations Analyst Lead to lead and mentor our team of Associate AI Research & Operations Analysts. You'll be the connective tissue between cutting-edge AI experimentation and real-world business execution — mentoring a team of 5–10 analysts, scoping incoming AI requests from across the organization, and rolling up your sleeves to help explore and answer technical and operational questions regarding GenAI.
This is a hands-on leadership role for someone who is equally comfortable in a 1:1 coaching session, collaborating with different stakeholders, and a debugging session. You'll help shape how Internet Brands adopts and scales AI across its portfolio.
What You'll Do:
- Team Leadership & Development
- Directly lead and mentor 5–10 Associate AI Research & Operations Analysts, providing day-to-day guidance and conceptual framing of the individual work assignments.
- Model strong communication practices and help the team translate business needs into structured, actionable plans.
- Step in and directly assist the various projects when the situation becomes confusing. In other words, help define the path forward when needed.
- Partner closely with product, engineering, and business stakeholders to identify high-impact AI opportunities and drive adoption of AI solutions across the organization.
- Ensure team outputs — prototypes, evaluations, automation builds, and documentation — meet a high standard of quality and business relevance.
About You:
Required
- 3+ years of professional experience in software engineering, technical analyst, or project management, with meaningful exposure to web application development (front-end, back-end, or full-stack).
- 1+ years of experience managing, leading, or formally mentoring a team of individual contributors.
- 2+ years of hands-on experience working with generative AI tools, platforms, or applications — including practical use of LLM APIs (e.g., OpenAI, Anthropic, Google), prompt engineering, and building or evaluating AI-powered agents and workflows.
- Strong communication and interpersonal skills — able to build trust with both technical and non-technical stakeholders, facilitate productive conversations, and deliver clear written and verbal updates.
- Demonstrated ability to scope ambiguous requests: asking the right questions, identifying constraints, and breaking work into executable pieces.
- Experience triaging and problem-solving complex technical or operational issues, including helping others get unstuck.
- Highly organized and comfortable managing a team workload across multiple concurrent projects.
Bonus Points
- Experience in data science or a closely related field, with comfort working with structured and unstructured data, drawing analytical insights, and applying quantitative thinking to business problems..
- Background in a fast-moving, cross-functional environment such as a tech company, digital media, or SaaS organization.
- Experience defining team processes, rituals, or operating norms from scratch.
Why You'll Love This Role:
- Build something meaningful. You'll shape how a large, multi-brand organization integrates AI into its day-to-day operations — and you'll lead the team that executes on that vision.
- Grow great people. Your analysts are early in their careers and hungry to learn. You'll have a direct and lasting impact on how they develop as AI practitioners.
- Stay technical and aware of the latest developments in the GenAI industry. This isn't a purely administrative management role. You'll stay close to the work, engage with real problems, and continue growing your own skills alongside your team.
- Operate with scope and visibility. You'll have a seat at the table in cross-functional discussions and real influence over how AI investments are prioritized across Internet Brands.
At Internet Brands, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the compensation for this role to range from low to mid 100ks and will depend on your skills, qualifications, and experience. We encourage all interested candidates to apply.
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands is an equal opportunity employer, and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Notice to California residents: you can find information about our privacy practices, on: https://www.internetbrands.com/work-with-us/cpra
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands is an equal opportunity employer, and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Notice to California residents: you can find information about our privacy practices, on: https://www.internetbrands.com/work-with-us/cpra
Skills Required
- 3+ years of professional experience in software engineering, technical analysis, or project management
- Meaningful exposure to front-end, back-end, or full-stack web application development
- 1+ years of experience managing, leading, or formally mentoring individual contributors
- 2+ years of hands-on experience with generative AI tools, platforms, or applications
- Practical experience with LLM APIs such as OpenAI, Anthropic, or Google
- Experience with prompt engineering and building or evaluating AI-powered agents and workflows
- Strong communication and interpersonal skills with technical and non-technical stakeholders
- Ability to scope ambiguous requests, identify constraints, and break work into executable tasks
- Experience triaging and solving complex technical or operational issues
- Ability to manage team workloads across multiple concurrent projects
- Experience in data science or a closely related field
- Comfort working with structured and unstructured data and applying quantitative thinking
- Experience in a fast-moving, cross-functional technology, digital media, or SaaS environment
- Experience defining team processes, rituals, or operating norms from scratch
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The Company
What We Do
Our Company: WebMD is a leading provider of health information services to consumers, physicians, healthcare professionals, employers and health plans. Our Business: WebMD is the leading provider of health information and services to consumers and healthcare professionals. The online healthcare information, decision-support applications and communications services that we provide: help consumers take an active role in managing their health by providing objective healthcare information and lifestyle information. make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers. enable employers and health plans to provide their employees and plan members with access to personalized heath and benefit information and decision support technology that helps them make informed benefit, provider and treatment choices.
