The Role
Responsibilities
- Quality Monitoring: Conduct daily quality assurance on AI Chatbot responses through manual sampling and user feedback to assess accuracy, relevance, and naturalness.
- Issue Resolution: Detect response-quality issues promptly; document root causes, propose actionable improvements, and follow through to closure.
- Model Tuning: Collaborate with engineering teams to optimize AI models by participating in data annotation, parameter adjustment, and other enhancement tasks to boost performance and answer quality.
- Data Analysis: Collect and analyze user-conversation data to uncover user needs and pain points, providing data-driven insights for optimization.
- Process Improvement: Refine quality-control workflows to increase efficiency and ensure standardization of QA and tuning processes.
Requirements
1. Technical Skills
- Solid understanding of AI Chatbot mechanisms and quality-evaluation criteria.
- Basic data-analysis skills; proficient in SQL, Excel, and related tools.
- Foundational knowledge of Natural Language Processing (NLP) and Machine Learning.
2. Experience
- 2+ years of relevant experience; prior optimization experience with AI or conversational products is preferred.
- Experience with industry-leading AI Chatbot products is a strong plus.
3. Soft Skills
- Strong communication and collaboration abilities.
- Meticulous, patient, and adept at identifying and solving problems.
- Thrives in a fast-paced environment and demonstrates a strong learning aptitude.
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The Company
What We Do
CoinMarketCap is the world's most trusted & accurate source for crypto market capitalizations, pricing and information. CoinMarketCap is a U.S. company registered in the United States of America. CoinMarketCap has been the premier price-tracking website for cryptocurrencies. It is the most referenced and trusted source for comparing thousands of crypto entities in the rapidly growing cryptocurrency space by users, institutions, and media. CoinMarketCap firmly stands for accurate, timely and unbiased information, enabling each end user to draw their own informed conclusions from CoinMarketCap data.
