AI Productivity Intern - Customer Success

Position Overview

As an AI Productivity Customer Success Intern, you will lead a high-impact capstone project focused on helping
our teams work smarter with AI. This role is centered on identifying practical opportunities to improve productivity,
consistency, and scalability across CX, CS, and Support by applying AI to repetitive, high-frequency workflows.
 
You will evaluate how work gets done today, identify where AI can reduce manual effort, and develop usable
prompts, templates, and lightweight workflow automations that can be adopted immediately by the business.
 
This role is ideal for someone who is not only excited about AI, but already actively using tools like ChatGPT, Gemini, Claude,
and related technologies to solve real workflow problems.

This internship is not focused on theoretical AI research, it is focused on practical application, workflow
improvement, and helping teams build confidence and fluency with AI in their day-to-day work.

Capstone Overview

During your 12-week capstone project, you will lead the development of an AI Productivity & Scale framework for
Customer Experience and Customer Success. Your focus will be on identifying high-frequency, repeatable workflows
where AI can improve efficiency, consistency, and quality without adding complexity or requiring major system
changes.

You will partner with CX, CS, and Support stakeholders to evaluate workflows, prioritize opportunities, and prototype
practical solutions such as prompts, templates, and lightweight workflow automations.
 
At the conclusion of your internship, you will present your recommendations, reusable assets, and strategic findings during our Internship
Showcase.

Responsibilities:

• Partner with Customer Experience, Customer Success, and Support stakeholders to evaluate current
  workflows, identify friction points, and uncover high-value opportunities for AI enablement
• Analyze repeatable, manual tasks and recommend ways to improve efficiency, consistency, and quality
  through AI-assisted workflows
• Design, test, and refine prompts, templates, and lightweight automations that support common CS use
  cases such as customer summaries, follow-up communications, account prep, and internal handoffs
  Help document and operationalize best practices for AI usage, including prompt structure, workflow
  guidance, and practical team enablement
• Lead a capstone project focused on AI Productivity & Scale for CX/CS, culminating in a final set of
  recommendations, prototypes, prompts, and reusable assets that help the team adopt AI more effectively

Nice to haves:

• Strong interest in AI productivity, workflow design, and applying technology to improve how teams operate
• Ability to identify patterns, simplify complex workflows, and translate ideas into practical, easy-to-use
  solutions
• Strong written and verbal communication skills, with the ability to help others adopt new tools and ways of
  working

Requirements:

• Pursuing a degree in Business, Information Systems, Computer Science, Data Analytics, Human-Computer
  Interaction, or a related field
• Hands-on experience using modern AI tools such as ChatGPT, Gemini, Claude, and/or Claude Code for
  writing, research, analysis, prototyping, or workflow improvement
• Familiarity with prompt engineering concepts, including how to structure prompts for clarity, consistency, and
  high-quality outputs
• Must be actively enrolled in a college degree program
• Must be legally authorized to work in the United States