The Role
Hinge is the dating app designed to be deleted
In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.
About the Role
We’re seeking an AI Product Manager who lives at the intersection of policy, operations, and design—defining how trust & safety features should be built from the ground up for greenfield initiatives coming out of Hinge. You’ll own the end-to-end design and delivery of our AI-driven content moderation and bad-actor detection systems—partnering closely with engineering to help build and ship the AI components that keep our community safe.
Responsibilities
- Define & enable AI-powered T&S pipelines: Partner with AI engineers to design, prototype, and productionize real-time content moderation and bad-actor detection systems—using LLMs, prompt-engineering frameworks, and vendor platforms like Langfuse.
- Translate policy into product: Partner with Hinge and Matchgroup’s Trust & Safety policy team to adapt and implement our standards via automated workflows covering hate speech, self-harm content, fraud, and more.
- Lead the full product lifecycle: Drive discovery, set technical requirements, review prototypes, and guide the engineering team through launch and continuous iteration based on analytics and incidents.
- Set & evolve success metrics: Establish T&S KPIs—moderation throughput, false-positive/negative rates, time-to-resolution, user trust scores—and recalibrate them dynamically across release cycles.
- Collaborate cross-functionally: Split your time between shaping AI roadmaps (30%) and hands-on product strategy & implementation (70%): working day-to-day with Engineering, Design, Research, Legal, and Operations to align priorities and response plans.
- Drive rapid experimentation: Own and implement prompt engineering workflows, A/B tests, LLM error analyses, post-mortems, and continuous safety improvements—fostering a culture of data-backed innovation.
- Own critical decisions: Guide the team on verification thresholds (selfie/ID), reporting workflows, and account actions (warnings, suspensions, escalations).
What We're Looking For
- Experience (3+ years): Product management or AI product development in fast-moving startups or startup environments.
- Technical Acumen: Comfortable partnering deeply with engineers on LLMs, prompt engineering, tracing, and error-analysis tools; able to review model prototypes and guide tuning.
- Proficiency in Python for prototyping and iterating on portions of our AI services.
- Hands-on experience with OpenAI APIs (or similar LLM endpoints) and prompt-engineering techniques, like Chain of Thought reasoning, Retrieval Augmented Generation (RAG), and Structured Outputs.
- Familiarity with LLM tracing/error-analysis platforms (e.g. Langfuse), prompt-engineering libraries, and no/low code tools like n8n.
- Execution-Oriented: Bias for action—prototyping new workflows; breaking down safety concepts into engineer-friendly requirements, sprint plans, and measurable launches.
- Collaboration & Communication: Skilled at translating between technical and non-technical stakeholders (Legal, Compliance, Ops); strong documentation and meeting-facilitation skills.
- Strategic & Adaptable: Thrive in ambiguity—navigate evolving AI tech, shifting threat landscapes, and regulatory changes with startup scrappiness.
- Passion for Innovation & Safety: Eager to explore cutting-edge AI while building inclusive, trustworthy user experiences.
- Startup Background: Proven track record in high-growth or startup environments; comfortable rolling up your sleeves and wearing multiple hats.
As a member of our team, you’ll enjoy:
401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
Professional Growth: Get an annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.
Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)
Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible.
Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.
ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Raices, Women/Nonbinary, Parents —that hold regular meetings, host events, and provide dedicated support to the organization & its community.
At Hinge, our core values are…
Authenticity: We share, never hide, our words, actions and intentions.
Courage: We embrace lofty goals and tough challenges.
Empathy: We deeply consider the perspective of others.
Diversity inspires innovation
Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.
#Hinge
Hinge Compensation & Benefits Highlights
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Retirement Support — Retirement support is emphasized through a high-percentage employer 401(k) match and access to equity programs via the parent company. Feedback suggests this foundation meaningfully strengthens long‑term financial security alongside core cash pay.
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Leave & Time Off Breadth — Time off breadth is reflected in generous PTO, numerous company holidays, and added wellness days. This structure indicates ample planned rest and wellbeing time beyond standard vacation policies.
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Parental & Family Support — Family support is strong with lengthy fully paid parental leave for all parents and dedicated fertility benefits. These programs signal a comprehensive approach to caregiving and family‑forming needs.
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The Company
What We Do
In today’s digital world, singles are so focused on sending likes and looking through profiles that they’re not actually building meaningful connections and going on dates. Hinge is on a mission to change that by designing the most effective app experience. We want to create a less lonely world by inspiring intimate, in-person connections. Relationships are at the core of everything we do. And not just the romantic kind. We can't accomplish really hard things alone - so we make great relationships the foundation of our teamwork. We believe these three core values are what it takes to build those great relationships: Authenticity, we share - never hide - our words, actions, and intentions. Courage, breakthroughs require a willingness to take risks and embrace lofty goals and tough challenges. Empathy, we're all humans first. So we deeply consider the perspectives of others, listen openly, and speak with care.
Why Work With Us
We're mission-driven. While most apps think about boosting sessions and time on app, we think strategically about meaningful end results (dates and relationships). We're culture-first. We believe in great people over process. Decisions are pushed to the front lines, with feedback and coaching provided by our leaders.
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Hinge Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Hinge believes in the power of in-person connection. We have adopted a hybrid model that allows our people to stay connected to each other in-person.
Typical time on-site:
3 days a week
New York, NY
Our office is located in the beautiful Meatpacking district. We're steps away from the Whitney Museum of American Art and the High Line and near Chelsea Market. You'll not only fall in love with us, but with our office.
