We’re looking for a AI Operations Manager to help shape how our B2C organization operates by combining AI, operational excellence, and customer support transformation across a growing portfolio of consumer products.
Why is this role so important at Similarweb?
Our B2C organization manages a growing portfolio of browser extensions and applications, supported by multiple Product, R&D, Legal, and business teams. As we continue to scale, we need someone who can own the operational layer across teams, improve execution, and leverage AI to build smarter, more scalable ways of working.
This role combines operational ownership, AI innovation, and customer support operations. You'll partner closely with Product, R&D, Legal, and B2C leadership to improve operational efficiency, automate manual processes, and drive execution across multiple products.
You'll have end-to-end ownership of operational initiatives that improve customer experience, accelerate internal execution, and help our teams scale more effectively.
So, what will you be doing all day?
- Owning customer support operations across multiple B2C products by governing our outsourced support partner, defining KPIs, and continuously improving the customer experience.
- Designing, building, and optimizing AI copilots, prompt libraries, AI workflows, and no-code automations that improve customer support and operational efficiency.
- Own the AI adoption by managing AI tools, vendors, subscriptions, and playbooks while measuring adoption, KPIs, and ROI.
- Partnering with Product, R&D, Legal, and business stakeholders to drive operational execution, project management, roadmap visibility, and quarterly planning.
- Identifying operational bottlenecks and proactively leading automation and process improvement initiatives across multiple products.
- Building operational dashboards and tracking AI adoption, operational KPIs, and customer support performance to drive data-informed decisions.
- Owning operational documentation, knowledge management, and cross-functional communication to enable scalable execution across the organization.
This is the perfect job for someone who:
- Has 3+ years of experience in Operations, Product Operations, Business Operations, Support Operations, or a similar cross-functional role.
- Has hands-on experience with AI tools, prompt engineering, workflow automation, and no-code/low-code platforms.
- Enjoys improving processes through automation and operational excellence.
- Strong analytical, process-oriented, and stakeholder-management capabilities.
- Demonstrates intellectual curiosity and continuously explores new AI tools, technologies, and ways to improve operations.
- Has experience managing outsourced support teams or service providers. - advantage
About the team
The B2C Operations team sits at the center of our consumer business, partnering closely with Product, R&D, Customer Support, Legal, and leadership to help dozens of B2C products scale efficiently.
By combining operations, AI, and automation, the team builds scalable processes, improves execution, and enables our product teams to move faster while delivering an outstanding customer experience.
Why you’ll love being a Similarwebber:
- Impact😎: Work with the most powerful digital intelligence platform in the world, loved by both customers and employees.
- Innovation🚀: We value open dialogue and empower everyone to bring their ideas forward. You'll have the support and resources to take initiative and drive real change
- Our Office: Join us in our modern, newly designed office in the vibrant DOCK IN area (Prague 8). It's built to inspire focus and collaboration, stocked with snacks, drinks, fruits, and plenty of space for socializing.
- Comprehensive Benefits: We offer 5 weeks of vacation, an extra day off during your birthday month, 3 sick days or a multisport card 😎
- Top-tier hardware👩🏻💻: We prioritize a great developer experience—you'll work with a MacBook Pro M3, dual monitors, and electric standing desk.
- Team events: At Similarweb, we love community! That’s why we host team-building events, parties, weekly lunches, and happy hours throughout the year 🎉.
- Access to Equity programs💸: Join in the success of Similarweb by becoming a shareholder!
- Grow your career any way you choose: Want to become a VP or switch departments? With Career Week, personalized coaching, and our ongoing learning solutions, you’ll find everything you need to grow your career right here!🚀.
#LI-Hybrid
At Similarweb, we're revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our cutting-edge platform and unique data empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.
In 2021, we went public on the New York Stock Exchange, and we haven’t stopped growing since!
We're expanding globally with a new site in Prague and looking for talented people to help build our team. At Similarweb, you'll have the chance to innovate, work with smart colleagues, tackle big challenges, use cutting-edge technologies, and make a real impact on leading companies around the world.
We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.
Skills Required
- 3+ years experience in Operations, Product Operations, Business Operations, Support Operations, or similar cross-functional role
- Hands-on experience with AI tools, prompt engineering, workflow automation, and no-code/low-code platforms
- Designing, building, and optimizing AI copilots, prompt libraries, AI workflows, and no-code automations
- Strong analytical, process-oriented, and stakeholder-management capabilities
- Experience managing outsourced support teams or service providers
- Experience owning operational dashboards, KPIs, documentation, and knowledge management
- Experience partnering with Product, R&D, Legal, and business stakeholders to drive execution and planning
SimilarWeb Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SimilarWeb and has not been reviewed or approved by SimilarWeb.
-
Healthcare Strength — Medical, dental, and vision insurance are listed across U.S. postings, and wellness initiatives such as gym membership are highlighted. This indicates a solid core health offering that is characterized as competitive for a mid‑size tech company.
-
Retirement Support — A 401(k) plan is included, with materials noting a company match that vests immediately for U.S. employees. This retirement backbone is consistently referenced in job postings.
-
Leave & Time Off Breadth — Company profiles and postings cite generous PTO, paid holidays and sick time, and paid parental leave. Employer‑verified U.S. PTO details also mention PTO plus floating holidays.
SimilarWeb Insights
What We Do
Digital is now the most important driver of growth and profitability for just about every business. Similarweb is a platform that gives our customers a true 360 degree view of all digital activity across customers, prospects, partners, and competition. The resulting insights give our customers — who are some of the world’s biggest brands — a digital edge that helps them beat their competition and win their markets.
