AI Operations Associate (Onboarding / Agents)

We're building the platform for creating consumer-facing AI voice agents.

Phone calls have long had a bad reputation. All of us have been stuck in long waiting queues, dealt with unhelpful support agents, or listened to endless hold music. Even though voice is the most natural way to communicate, it has never scaled for businesses.

We believe that every B2C company in the world - from energy providers, to telecoms, to insurances - will have AI voice agents that interact with their customers. The number of business-to-consumer conversations over the phone is going to explode in the coming years. As LLMs get better and better it will become an absolute no-brainer to use voice agents to provide consumers with a great experience.

The opportunity is massive and we know we can win.

• Own dedicated accounts during pilot phase and drive clear commercial outcomes (pilot conversion rate and revenue)

• Manage pilot projects end-to-end, ensuring all stakeholders are aligned and on track

• Identify expansion opportunities and execute upsells during pilot phase

• Act as trusted advisor to customers and help shape their AI strategies

• Build, design, and refine AI agents that handle thousands of customer conversations daily

• Partner directly with engineering and customers to develop and ship production-ready agents

• Track agent performance against key success criteria and continuously improve

• Debug technical issues and provide hands-on support during pilot phase

• Build, maintain, and improve workflows for customer onboarding, pilot management, and agent development

• Lead customer workshops and training sessions to drive product adoption

• Translate customer needs into actionable product feedback for engineering and product teams

• Document best practices and playbooks to scale the onboarding function

• You really enjoy working with customers and help them succeed

• you’re tech-savvy (or have a semi-technical/technical background)

• you’re an excellent communicator in both English and German (additional languages are a big plus) - especially writing

• you’ve built workflows and AI agents and understand topics like prompt engineering and APIs

• (bonus) you have >1 year of experience in customer-facing roles (support, AM), ideally at a fast-growing startup

• you have a pure business background but never worked with workflows and AI agents

• you only like ‘strategic’ work and don’t want to get your hands dirty

• you want to work 9–5 or remotely

• above-market pay & equity

• access to any (AI) tool that makes you more productive

• gym subscription (urban sports)

• free dinner in the office

• regular off-sites with the team