When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Why We Have This Role
How You’ll Find Success
- You value pace over perfection — and believe high-velocity iteration beats long-form, over-produced perfection.
- You see customer learning as fast, iterative, story-driven content — closer to product marketing and creator craft than traditional corporate instructional design.
- You can turn raw inputs into crisp, structured, easy-to-consume learning quickly.
- You are fluent in applying AI tools to accelerate research → draft → refine → ship.
- You focus on delivering impactful learning experiences through rapid, agile processes.
How You’ll Grow
- Help define the next generation of Experience Management learning formats
- Build reusable patterns and frameworks that increase velocity of future learning creation
- Work across product, CS, customer marketing, community, and Labs to support scaled maturity
- You collaborate effectively across teams, leveraging diverse perspectives to create impactful learning experiences
Things You’ll Do
- Rapidly produce micro-learning modules, mini-courses, templates, and short-form learning bursts
- Use AI to accelerate transcript → module conversion, structured outlines, visual assets, and scenario / example generation
- Support publishing and discoverability across LMS, product surfaces, and community
- Support certification content updates (as needed) using AI to generate question variations
- Ship 4–8 new learning modules per month using AI-first workflows
What We’re Looking For On Your Resume
- 2–5 years experience in instructional design, content creation, customer education, enablement, or similar role in SaaS environments
- Very strong writing and simplification skills
- Demonstrated experience operating AI tools daily to multiply your output — not just experimentation or awareness
- High-velocity mindset — able to move from idea → module in days, not weeks
- Experience with publishing into LMS environments like Skilljar preferred
What You Should Know About This Team
- We’re a nimble, cross-functional group empowered to set bold goals and move quickly to achieve them together.
- Collaboration and iteration drive our success — complex challenges are tackled by sharing ideas openly and continuously refining solutions.
- We embrace strategic risks and encourage experimentation, knowing that innovation thrives when we push boundaries.
- Growth opportunities come naturally; this team values curiosity, learning, and helping each other succeed at every stage.
- Our mission centers on bringing humanity, connection, and empathy back to business, creating meaningful impact for customers worldwide.
Our Team’s Favorite Perks and Benefits
- A hybrid work model that balances purposeful in-office collaboration with flexible remote work for better work-life integration.
- Access to thoughtfully designed office environments optimized to inspire innovation and teamwork.
- Opportunities to build new learning channels and expand your influence across the Experience Management ecosystem.
- Competitive compensation combined with professional development and career growth support tailored to your journey.
- An inclusive, supportive culture that values diverse perspectives and fosters belonging across all team members.
For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.
Top Skills
What the Team is Saying
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities.
Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Qualtrics Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
