The Role
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
You’ll act as a primary point of contact for Netomi, directly interacting with key stakeholders from enterprise customers, facilitating conversations, and helping build strategy on how best to move opportunities through the funnel.
We’re looking for an experienced customer-facing professional to help close our largest enterprise prospects. This person will work closely with the Chief of Staff, GTM, and the Sr. Leadership team to facilitate the end-to-end sales process for our highest value and most strategic accounts. These accounts generally entail C-Level involvement and require an atypical amount of time, care, and attention. The right candidate will be someone with keen attention to detail who’s highly organized and has the ability to concurrently manage several long and complex sales cycles/relationships.
Responsibilities
- Work with the team to close $200,000+ ARR opportunities with the largest B2C brands in the world while providing regular updates to Sr. Leadership and strategic partners.
- Assist with strategic content creation (one-pagers, slide decks, etc.) to demonstrate Netomi’s value based specifically on the needs of each account.
- Shape executive-level AI transformation conversations and follow-up with prospective customers ensuring consistent momentum throughout the process Coordinate with customers’ working teams, stakeholders, and/or procurement to maintain momentum in active conversations and drive opportunities through the funnel with consistent follow up and execution of requested/required deliverables.
- Lead the creation and presentation of custom product demos.
- Orchestrate cross-functional deal strategy and help manage the implementation of customer pilots and POCs working with relevant teams internally.
AI Market Development & Thought Leadership
- Develop and refine AI positioning and messaging for enterprise B2B buyers.
- Translate complex AI capabilities into clear business outcomes.
- Educate customers on emerging AI use cases and best practices.
- Support customers through AI adoption and internal stakeholder alignment.
Requirements
- 3-6+ years’ experience managing enterprise-level -GTM processes.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Experience selling AI-native or ML-powered products.
- Experience selling into CX, contact center, or digital support environments preferred (Zendesk, Salesforce, Genesys, etc.).
- Travel will be an integral part of this role and will vary based on individual customer needs.
The right person for this role should be able to
- Execute on tasks and projects with minimal direction.
- Maintain a consistent high level of performance in an environment where frequent context switching is needed.
- Effectively manage several concurrent deliverables and deadlines across multiple accounts.
Why Netomi
- Work with world-class brands and cutting-edge AI technology.
- Be part of a fast-growing, global team that values creativity, ownership, and impact.
- Competitive compensation, flexible work, and an inclusive, collaborative culture.
- A chance to directly shape the future of AI-powered enterprise automation.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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The Company
What We Do
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
