AI Engineer

About Rev.io 

Rev.io provides configurable software for billing, customer management, business management, payments, analytics, provisioning, and automation to service providers in telecommunications, Wireless & IoT, managed IT services, A/V, security integration, and other related industries. Our modern, cloud-based software delivers the industry’s most complete quote-to-cash experience, enabling our clients to grow their revenue efficiently. 

Rev.io is an Atlanta-based company with offices in Atlanta and West Virginia. We have more than 21 years in business serving our clients. While we are very experienced in what we do, we are still growing rapidly, and we are looking for exceptional people who are excited to join us on a career-defining journey. 

In all of our daily work, each of us is guided by our mission, vision and “ACT TOP” values. 

Our Mission: To help clients grow revenue efficiently. 

Our Vision: To be the best billing & back-office software company in the world by providing innovative solutions and extraordinary service to our clients and end users. 

Our ACT TOP Values: 

• Achieving Extraordinary Results: Doing more than expected and pursuing a higher standard of work without compromising your job responsibilities. 
• Caring For Employees, Clients and Community: Demonstrating empathy and concern by helping those who are most in need. 
• Take Responsibility and Act Like An Owner: Being accountable and doing the right thing even when no one is watching. 
• Transparent Leadership: Communicating openly, regardless of title or situation. 
• Opportunity To Make a Positive Difference: Recognizing situations and taking action to produce a better outcome. 
• Passion For Innovation: Enthusiastically finding new solutions to improve efficiency.

In a recent national survey, 97% of our employees agreed that Rev.io is a Great Place to Work. Compared to 57% agreement at comparable US-based companies, Rev.io stands out as a place where team, values and culture combine to create an amazing work environment! 

About The Role: The AI Engineer will report directly to the Engineering Manager, and will work closely with the Engineering team, and other technology leaders to ensure that existing and new data solutions follow best practices and are highly performant.
PURPOSE STATEMENT
This position will play a crucial role in driving our AI initiatives, focusing on the implementation and optimization of solutions leveraging large language models (LLMs) and AI services. The AI Engineer will work closely with the engineering and data teams to implement cutting-edge AI systems that support and enhance the company's business functions, ensuring the scalability, performance, and accuracy of AI-driven applications.
Responsibilities:

• Develop, implement, and optimize solutions utilizing large language models (LLMs) such as Azure OpenAI, Cognitive Services, and related technologies
• Design and build AI-driven solutions utilizing Semantic Kernel or LangChain for business-specific use cases
• Engineer and fine-tune AI prompts for optimal performance, accuracy, and relevance
• Create and manage vector databases, indexes, and search technologies to support AI applications
• Collaborate with cross-functional teams to integrate AI model solutions into existing systems and workflows
• Conduct performance tuning, debugging, and optimization of AI systems for scalability and reliability
• Provide training and guidance on AI technologies and best practices to non-technical teams
• Collaborate with data engineers to design and manage data structures to support AI-driven solutions
• Ensure the security, sustainability, and maintainability of AI platforms and solutions
• Stay current with AI technologies, trends, and advancements to bring innovative solutions to the team
• Translate complex AI concepts for non-technical stakeholders to facilitate business adoption

Requirements:

• Education: Bachelor’s degree in Computer Science, Data Science, or a related field, or equivalent experience
• Experience: 3+ years of experience working with Azure OpenAI, LLMs, and AI solutions
• Expertise in prompt engineering and large language model fine-tuning
• Strong programming skills in C# or Python, with a focus on AI model integration
• Proven experience with vector databases, indexing, and search technologies
• Hands-on experience with Semantic Kernel or LangChain for AI application development
• Familiarity with AI deployment pipelines and cloud-based solutions, specifically Azure
• Strong understanding of AI model performance, optimization, and scalability
• Excellent problem-solving skills with a demonstrated ability to innovate and troubleshoot complex issues
• Strong communication skills, with the ability to translate technical information to non-technical audiences

Benefits and Perks: 

• Generous HSA employer contribution
• 401k with generous company match and immediate vesting 
• Unlimited PTO 
• Paid Parental Leave 
• Company paid for life and disability insurance 
• Monthly tech reimbursement 
• Monthly fitness reimbursement 
• Education and development stipend 
• Time off to volunteer at the organization of your choice, as well as company-level volunteer opportunities 
• Clear and documented career path for your position 
• True open-door policy with opportunities to give feedback to leadership on a continual basis through 1:1 sessions multiple times per year 

At Rev.io no employee or applicant will be treated less favorably on the grounds of their sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow Rev.io to store and process the personal information submitted above. 
#LI-hybrid