Dentsu Creative

AI Engineer

Posted Yesterday

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Park Road, Andheri, Mumbai Suburban, Maharashtra, IND

In-Office

Senior level

AdTech • Marketing Tech • Software

The Role

Lead research and survey analytics for assigned clients: develop service-line strategy, manage team, handle client escalations, prepare client reviews, drive proposals and business growth, implement quality improvements and automation, innovate service offerings, monitor competitors, and coach team members.

Summary Generated by Built In

The purpose of this role is to develop best in class strategies and management of all Research and Survey Analytics activity on assigned clients, to manage and develop the team and serve as a point of escalation as needed.

Job Description:

Key responsibilities:
Contributes towards developing the business strategy of the service line/function by developing "team/unit” business plan and cascading to reporting teams. Develops and participates in reviews and improvement of 'team/unit' performance MIS.
Undertake necessary preparation for client reviews or support the functional head in preparation for client reviews. Is proactive and systematic to avoid client escalations / issues and promptly resolve and/or appropriately channel any escalations. Leads or assists in developing proposals, requisite services or solutions to increase business from existing clients in conjunction with the account manager
Actions and implements various strategic initiatives such as quality improvement/measurement, automation etc. Contributes in ensuring current service offerings are continuously upgraded with innovative solutions that are market oriented and enable the function to continuously climb the value chain
Stay abreast of relevant competitor information and share it with the corporate planning team and other teams as applicable
Develops and coaches team members.

Location:

DGS India - Mumbai - Thane Ashar IT Park

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

Skills Required

Experience in research and survey analytics
Team management and people development
Client relationship management and escalation handling
Proposal development and business growth support
Experience with quality improvement and automation initiatives
Strategic planning and MIS/performance review capability
Competitive analysis and market awareness
Coaching and mentoring team members

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The Company

HQ: London

6,507 Employees

What We Do

Dentsu Creative is a global creative agency network designed to unlock exponential growth for clients. We use Transformative Creativity as a differentiating, driving force to bring our capabilities together to positively impact people, business and society. Established in 2022, Dentsu Creative is integrated with dentsu’s Media and CXM businesses in over 145 countries and regions, to offer Integrated Growth Solutions.