PointFive finds the cost buried inside enterprise infrastructure, from the cloud to coding agents. We pioneered DeepWaste across cloud and data platforms, and we are now doing the same for AI token spend with TokenShift.
Fanatics, H&M, Hertz, Nubank, Citizens Bank and other Fortune 500 companies use PointFive to see and cut what their infrastructure and AI actually cost.
We have raised $96 million, most recently a $60 million Series B led by Accel. Engineering sits in Tel Aviv and our go-to-market team is focused on North America. PointFive Labs, our research arm, publishes original work on how infrastructure and AI actually get paid for.
CRN named us one of the 10 hottest cloud computing startups of 2026, Forbes Israel put us on its Next Billion Dollar Startups list, and Redpoint selected us for its InfraRed 100, its ranking of the private companies shaping the future of cloud infrastructure.
About the RoleAs PointFive’s first AI Engineer, Support Automation, you’ll own technical support for our enterprise customers. You’ll design and build an agentic solution to triage, diagnose, and resolve customer issues end to end. You’ll also measure how well it’s working, and own the escalation path to Engineering for anything that needs a fix.
This is an individual contributor role with ownership of an entire function, based in our NYC office (hybrid).
What You'll DoDesign and build an agentic solution to resolve customer tickets end to end, from first response through diagnosis and resolution.
Define what success looks like and build the measurement layer to track it (time to first response, time to resolution, CSAT).
Work the escalations your agents can’t solve yet, then teach the system to handle them next time.
Partner with Engineering and Product on recurring issues, routing confirmed bugs to Engineering’s coding agents with the context needed to fix them.
Turn resolved tickets into self-serve documentation customers can use on their own.
Feed support trends back into the product roadmap.
Must-have
Shipped AI agents or LLM-powered tools with real users.
Hands-on experience integrating and debugging APIs, webhooks, and data sources.
Built evals to measure agent quality before and after shipping.
Clear, concise writing for both customers and engineers.
Ability to operate in a startup environment: adaptable, self-directed, and resourceful.
Nice to have
Cloud or FinOps knowledge (AWS, Azure or GCP billing)
Customer-facing technical experience (support, solutions, or forward deployed engineering)
Hands-on experience with AI support tooling (Pylon, Intercom Fin, Zendesk AI or similar)
Base Salary Range: $120,000 – $195,000. Actual salary will be based on job-related skills, experience, and location.
Health, dental, vision (yes, all three!), equity in something early-stage and exciting, generous PTO, 401K, meal & commuter benefits, a team that will actually challenge you and much more
Founders with a track record: Built and sold IntSights to Rapid7. Backed by top-tier investors with deep conviction in this category.
Category-defining product: DeepWaste detection and agentic remediation with clear, measurable ROI for both engineering and finance teams.
Early-stage leverage: Your work directly shapes the product, the culture, and the go-to-market playbook.
Own a function, not a queue: You'll build Technical Support from scratch as an AI system, on real enterprise data, with exec backing from day one.
Skills Required
- Shipped AI agents or LLM-powered tools with real users
- Hands-on experience integrating and debugging APIs, webhooks, and data sources
- Built evaluations to measure agent quality before and after shipping
- Clear, concise writing for customers and engineers
- Ability to operate in a startup environment and work independently
- Cloud or FinOps knowledge, including AWS, Azure, or GCP billing
- Customer-facing technical experience in support, solutions, or forward-deployed engineering
- Hands-on experience with AI support tooling such as Pylon, Intercom Fin, or Zendesk AI
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What We Do
PointFive is the AI Efficiency OS. From the cloud to the coding agent, we're the only platform that manages AI spend everywhere it happens. Engineering and FinOps teams use PointFive to make their organizations more efficient and their cloud and AI more effective. We don't just show what you spend. We show what you're wasting, and we fix it autonomously. NuBank saw ROI in 10 days. Customers average 1,200%+ ROI and a 4.9 rating on G2. Founded by the team behind IntSights (acquired by Rapid7), PointFive recently closed a $60M Series B led by Accel, with participation from Entrée Capital and Salesforce Ventures.
Why Work With Us
Founders with a track record — Built and sold IntSights to Rapid7. Backed by top-tier investors with deep conviction in this category. Category-defining product — DeepWaste detection and agentic remediation with clear, measurable ROI for both engineering and finance teams. Early-stage leverage — Your work directly shapes the product, the culture,
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