AI Engineer - Contract role.
Who We Are:
AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014.
We believe our work should always make a remarkable impact for our clients. We do this through our regional offices (or ‘Clubs’) building strong relationships with our partners, so that they are always prioritised by a team within close proximity.
This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK, Europe and the USA with plans for global expansion in the next couple of years.
Join us - and help us fulfil our mission to close the world’s digital skills gap.
AI Engineer - The role:
Joining Customer Service Transformation Programme, working within the AI & Agents squad. The squad owns customer-facing agentic AI on AWS Bedrock with multi-agent collaboration patterns using Claude Sonnet. Concurrent work includes domain-specific chat agents going live, additional domain agents being designed, chatbot automation, and Agent WorkSpace AI features (real-time alerts, complaint indicators, Agent Note Taker).
Required Skills:
- 5+ years software engineering, with 2+ years on customer-facing AI/LLM systems in production
- Hands-on Amazon Bedrock - Agent configuration, Action Groups, Knowledge Base integration, Guardrails
- Multi-agent orchestration patterns (supervisor/collaborator/handoff)
- Prompt engineering at production scale - versioning, A/B testing, regression methodology
- Lambda fulfillment patterns including OpenAPI tool specifications
- TypeScript primary, Python secondary
- Working knowledge of vector databases (OpenSearch Serverless, Pinecone, or equivalent)
- Strong written and verbal communication - this role contributes to architectural decisions visible to senior stakeholders
Nice-to-have Skills:
• Hands-on Amazon Bedrock AgentCore (the new managed agent runtime - rare in market)
• Amazon Agent Assist / Agent WorkSpace integrations
• Voice agent experience (Nova Sonic or other voice LLM)
• Production experience with Anthropic Claude on Bedrock (Sonnet 4 or later)
• RAG implementation experience - chunking strategy, embedding model selection, retrieval evaluation
• AI safety / Guardrails configuration experience
Equal Opportunities Statement
We are an equal opportunity employer and welcome applications from all qualified candidates. We actively encourage applications from women, ethnic minorities, and individuals with disabilities. We consider all flexible working arrangements, subject to the requirements of the role. Where reasonable adjustments are needed, we will strive to make changes to accommodate them.
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What We Do
AND Digital is on a mission to close the world’s digital skills gap. We do that by doing things differently when we work with our clients, communities and colleagues. Instead of working FOR exciting brands (like British Airways, Heineken and Nike), we work WITH them, and that's not just a party line. We combine our people with our clients' people to form a single project team, so collaborative you can't tell our ANDis from our clients. By working together, we help our partners understand and map out the challenges they're trying to solve. Then, by building their digital products as one team, we teach them the same digital skills we have. That means when we leave, they can own their apps, websites and future projects independently. Pretty cool huh? We have cross-functional teams working across the UK, Netherlands and East Coast US - and growing by demand. Our unique, city-based Club model means we can offer the agility and personalised service of a small local company, with the security and clout of a global organisation
