AI Engagement Specialist

Job Description
Join our team as an AI Engagement Specialist, where you'll play a pivotal role in driving the understanding and adoption of AI technologies, particularly Large Language Models, within Card Services and Connected Commerce. Inspire and empower our employees to leverage AI-driven solutions to solve business challenges and create new opportunities.
As an AI Engagement Specialist within Card Services and Connected Commerce, you will be responsible for crafting innovative engagement strategies, organizing events, and developing and delivering training to enhance AI literacy. Your mission is to inspire and empower our employee base to identify and leverage AI-promoten solutions to solve business challenges and create new opportunities.
Job Responsibilities

• Develop and implement creative engagement strategies to promote the use of AI tools among employees.
• Organize and lead training sessions, workshops, and events to educate employees on AI capabilities and applications.
• Collaborate with cross-functional teams to identify business challenges and opportunities for AI solutions.
• Research and test the latest AI tools and methods to ensure the firm remains at the cutting edge of technology.
• Serve as a subject matter expert and advocate for AI technologies, fostering excitement among employees.
• Monitor and analyze engagement metrics to assess strategy effectiveness and make data-driven improvements.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience in project management, training, process engineering, or marketing.
• Strong passion for new technology and a desire to share that excitement with others.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Strong analytical skills and a data-driven approach to problem-solving.
• Excellent communication and interpersonal skills, with the ability to engage and inspire diverse audiences.

Preferred Qualifications, Capabilities, and Skills

• Experience crafting content and facilitating workshops to advance mindsets and skillsets.
• Experience with Python, Alteryx, Tableau, and SharePoint is highly desirable.
• Portfolio of AI projects you are working on.
• Considered a thought leader on social media or in offline communities on AI or new technologies.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.