Technology Support Lead [Multiple Positions Available]

Job Description
DESCRIPTION:
Duties: Work on day to day issues including daily health checks of applications and processes. Work closely with end users, development staff and Infrastructure teams to prioritize, resolve, and mitigate production issues or outages. Maintain stable and reliable production system. Monitor production activities and processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives. Ensure information controls, back-up, and recovery strategies are in place across all environments. Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring. Identify, coordinate, and implement initiatives, projects, and activities that create efficiencies and optimize technical processing. Develop and maintain relationships with technical staff, end users, and clients. Carefully evaluate alternative risks and solutions before taking action to provide timely resolution. Data analysis of issues and reporting to Production support and Development leadership. Resolve and mitigate the issues via coding or data changes.
QUALIFICATIONS:
Minimum education and experience required: Bachelor's degree in Electronic Engineering, Computer Information Systems, Computer Science, Computer Engineering, or related field of study plus five (5) years of experience in the job offered or as Technology Support Lead, Applications Support, Project Manager, or related occupation.
Skills Required: This position requires experience with the following: programming languages .Net, Java, JSON in the Spring boot framework with Maven to build microservices and APIs; Unix shell script and writing script; utilizing SQL to write queries; querying DB2, Oracle, Cassandra, Cockroach, Aurora, and RDS; utilizing services in AWS; navigating and querying in Grafana, Dynatrace and Splunk monitoring tools to find the point of failures, performance issues and root causes; maintaining the applications in Dockers and Kubernetes; utilizing MQ as the middleware for sending and receiving messages to the downstream and upstream systems; utilizing Kafka for processing events in the consumer and publisher architecture; Cobol and JCL programming using CICS regions in mainframe; utilizing Mainview; conducting transactions using IMS.
Job Location: 880 Powder Mill Rd, Wilmington, DE 19803.
Full-Time.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.