AI Enablement Specialist

At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste.

Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation.

When you join us, you'll find:

• Purpose-driven work that makes a real difference in communities around the globe.

• Career growth and development opportunities designed to help you achieve your potential.

• A supportive, inclusive culture where collaboration and creativity thrive.

Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet.

The AI Enablement Specialist accelerates the responsible and effective adoption of artificial intelligence from within the IT/IS umbrella. This role partners with business process owners, Sales Operations, Information Technology, and the AI Center of Excellence to identify valuable use cases, translate business needs into practical AI-enabled workflows, and help employees confidently incorporate approved AI tools into their day-to-day work.

The role owns the enablement lifecycle from initial discovery and use-case validation through pilot execution, rollout, training, adoption measurement, and continuous improvement. Success requires a combination of business-process understanding, AI tool proficiency, change enablement, and the ability to translate emerging technology into clear, practical solutions for users.

Job Duties:

• Drive AI adoption by helping teams incorporate approved AI capabilities into business processes, workflows, and everyday work.
• Partner with business process owners and Sales Operations to identify opportunities, understand current-state challenges, validate proposed use cases, document expected outcomes, and prioritize initiatives based on business value, feasibility, and user impact.
• Lead end-to-end AI enablement initiatives, including discovery, requirements definition, workflow design, pilot planning, user testing, rollout, communications, adoption tracking, and iterative improvement.
• Provide practical guidance on approved AI platforms and capabilities, including Microsoft Copilot, Copilot Studio, Claude, Salesforce Agentforce, and the Microsoft Power Platform.
• Translate business needs into effective AI-enabled workflows, including prompts, reusable templates, agents, automations, and supporting process guidance, in partnership with the appropriate technical platform owners.
• Develop and maintain user-facing enablement materials, such as training content, quick-reference guides, demonstrations, standard prompts, workflow documentation, and role-based learning resources, in collaboration with Sales Operations, process owners, and the AI Center of Excellence.
• Deliver training, demonstrations, office hours, and targeted coaching that help employees use AI tools confidently, effectively, and responsibly.
• Provide first-line functional support for AI users, including answering usage questions, identifying common adoption barriers, troubleshooting basic workflow or prompt issues, and routing platform, access, security, or technical issues to the appropriate support team.
• Gather and synthesize user feedback to identify recurring needs, usability challenges, training gaps, and opportunities to improve existing AI solutions or introduce new capabilities.
• Measure and communicate adoption and business impact using defined success measures such as active usage, user engagement, time savings, process improvements, user satisfaction, and achievement of intended business outcomes.
• Promote responsible AI use by reinforcing company policies, approved-tool guidance, data-handling expectations, human-review requirements, and established AI governance processes.
• Stay current on evolving AI capabilities and practices, evaluate their relevance to Commercial Operations, and communicate practical recommendations without introducing unnecessary tool proliferation.

Education and Experience:

• 2–4 years of experience in technology adoption, business-process improvement, sales operations, and change enablement
• Experience supporting technology adoption, business-process improvement, sales operations, change enablement, training, or a related business transformation function.

Qualifications:

• Demonstrated hands-on experience using enterprise AI tools to build practical outputs (e.g., prompts, reusable templates, workflows, and automations) using platforms such as Microsoft Copilot, Copilot Studio, Salesforce Agentforce, Claude, or comparable tools.
• Experience partnering with business process owners, subject-matter experts, training teams, and technical stakeholders to translate business needs into practical solutions.
• Strong understanding of CRM-supported commercial processes and experience working with enterprise platforms such as Salesforce.
• Ability to document business requirements, use cases, workflows, expected outcomes, and user feedback clearly and consistently.
• Strong written and verbal communication skills, with the ability to explain AI concepts to both technical and nontechnical audiences.
• Demonstrated ability to lead initiatives through discovery, pilot, rollout, measurement, and continuous improvement.
• Strong problem-solving skills and a practical, user-centered approach to adopting new technology.
• Preferred Qualifications
  • Experience with Salesforce, Salesforce Agentforce, Microsoft Power Platform, Power Automate, Copilot Studio, or related automation and agent-building capabilities.
  • Familiarity with ERP systems and the relationship between CRM, quoting, ordering, customer service, and downstream operational processes.
  • Experience creating training materials, facilitating workshops, conducting office hours, or supporting communities of practice.
  • Experience defining or measuring technology adoption, process effectiveness, productivity improvements, or business value.
  • Familiarity with responsible AI principles, enterprise data-protection expectations, and AI governance processes.
  • Experience working in Commercial Operations, Sales Operations, Customer Care, or another customer-facing business function.

Competencies:

• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
• Collaboration: Work collaboratively with others across the organization to achieve shared objectives.

Working Conditions:

• Work is performed in an office environment and requires the ability to operate standard office equipment.

• Competitive Pay

• Annual Bonus

• Eligible for Annual Pay Increases

• Comprehensive Health, Vision, and Dental Coverage 

• 15 days Paid Time Off + 11 Paid Holidays  

• Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation.  In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!

• Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more 

• Educational Assistance – Tuition Reimbursement up to $5,250 

• Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage

• Health Savings Account (HSA) & Flexible Spending Account (FSA) options

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.  

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