We're rebuilding how post-acute care gets done in America — AI-powered, vertically integrated, and relentlessly focused on getting patients what they need without the bureaucratic nightmare. $22M+ raised, scaling fast, and what we build in the next 12 months will touch hundreds of thousands of patients.
This is not a supporting role. You'll drive how AI gets deployed across Conduit — designing, testing, and shipping the agents and features that automate the operational guts of post-acute care: prior authorization, eligibility, benefit checks, document extraction, and claims. You'll do real product work, but the center of gravity is AI: turning messy, manual healthcare workflows into systems that run themselves.
You'll work across operations and engineering with real autonomy and a high bar. We want someone who reaches for AI before reaching for headcount.
End-to-end AI deployments — design, test, and roll out browser/phone agents and document extraction (OCR + agentic AI) that automate authorization, verification, and intake workflows
Workflow-to-spec translation — turn complex payer and clinical workflows into clear technical specs the AI can execute
Output quality — measure accuracy, find where deployments fail, and drive them toward reliability ruthlessly
Playbooks — document prompt and deployment strategies so they're reproducible and scale across states and payers
The AI roadmap — prioritized, defended, and executed with conviction
Metrics — define what "working" means and prove it
4+ years in product, ops, or deployment roles — with meaningful time shipping AI/automation into production
AI-native: you build, prototype, and debug with AI, and you're skeptical of any process that doesn't
You think in workflows and behavioral data — and you know when the data is lying to you
You think critically about ambiguous problems and propose structured solutions
Comfortable with high ownership and minimal guardrails — you don't wait to be told what to prioritize
Bonus: healthtech or insurance workflows; Python or SQL
Competitive salary + meaningful equity
Hybrid, Union Square NYC (3 days/week)
Unlimited PTO + 9 company holidays
Full benefits
Skills Required
- 4+ years in product, operations, or deployment roles with experience shipping AI/automation into production
- AI-native: build, prototype, and debug with AI
- Designing, testing, and rolling out browser/phone agents and document extraction (OCR + agentic AI)
- Translate complex payer and clinical workflows into clear technical specifications for AI
- Measure output quality, identify failures, and drive reliability improvements
- Document prompt and deployment strategies (create reproducible playbooks)
- Define metrics and own/prioritize the AI roadmap
- Experience with healthtech or insurance workflows
- Python or SQL
What We Do
Conduit Health makes it effortless for homebound patients to access medical supplies covered by their insurance—eliminating weeks of headaches with a vertically integrated digital front door. Our platform seamlessly combines automation-driven authorization, virtual care and direct-to-patient fulfillment, all fully covered by the patient’s existing insurance benefits.
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