Overview
The AI Automation Engineer – Level 2 is responsible for designing, developing, and optimizing end-to-end automation workflows that enhance MSP operations. This role requires advanced scripting, integration skills, and the ability to mentor junior engineers while leading automation deployment projects.
Responsibilities
- Design and build advanced automation workflows integrating PSA, RMM, and AI platforms.
- Create and maintain scripts using Python and PowerShell to streamline recurring MSP processes.
- Develop integrations using REST APIs (ConnectWise, Datto, N-able, etc.).
- Architect AI-enabled workflows leveraging LLMs, RAG, and data enrichment.
- Mentor and support L1 engineers in workflow design and execution.
- Manage deployment and optimization of automation solutions with measurable business outcomes.
- Ensure compliance, data governance, and documentation across all automation projects.
Requirements
- 3+ years of experience in IT Support, DevOps, or Automation Engineering (MSP experience preferred).
- Proficiency in Python and PowerShell.
- Strong understanding of REST APIs, webhooks, and JSON data handling.
- Experience with automation tools such as n8n, Power Automate, or Tines.
- Working knowledge of RMM/PSA systems like ConnectWise, Datto, Kaseya, or N-able.
- Familiarity with AI/ML concepts such as prompt engineering and vector databases.
Key Skills
- Analytical problem-solving and workflow design capability.
- Strong documentation and SOP writing skills.
- Ability to translate technical automation into business value.
- Communication and mentoring skills for cross-functional collaboration.
- Understanding of data security and governance in automation.
Top Skills
What We Do
Imagine the impact of always having the right people at the right time. With our talent solutions, you have immediate access to the experienced, MSP-focused technical resources you need to profit and scale. Our staffing and outsourced support solutions will solve your talent problems permanently.
We offer MSP staffing, outsourced NOC, RMM virtual admin, Helpdesk, and Professional Services—all the talent you need to scale your business, improve profitability and succeed.
◆ If you need dedicated staffing—technical or business admin—we have your back.
◆ Have you decided that providing NOC or helpdesk isn’t the best use of your tech talent? Let us save the day.
◆ Is your RMM tool driving you crazy? We can totally fix that.
Why Work With ITBD?
For nearly two decades, we have been building ITBD with a strong sense of community firmly rooted in our principles and values. We have grown steadily over the years by taking care of our team as if they are family. That’s because loyalty lies at the heart of who we are and how we guide our business. That is one of the reasons we remain privately held—it allows us to always make the decision that is best for our partners and our community.
When we say “Built for an MSP, by an MSP,” we are talking about having a partner that understands you, your team, and your customer—and can deliver accountability, reliability, and security – that’s the MSP Way.
Need more reasons?
◆ Three state-of-the-art, fully compliant, secure office facilities in New Jersey and India
◆ More than 100+ years of shared MSP experience among the leadership
◆ Fully insured and unparalleled customer data integrity
◆ Easy-swap flexibility: As your MSP needs evolve, your engineering solution can as well
◆ 30-day money-back guarantee
◆ Tech leads and career planning to provide growth plans for your team member
◆ Ability to mix and match services to build a custom solution perfec for your MSP needs
◆ Co-managed asset is invoiced corp-to-corp
