Join Mizuho as an AI, Analytics & RPA Support SRE Manager!
Role Description:
Mizuho AI and Analytics Center Of Acceleration team are seeking a highly skilled and motivated AI, Analytics Robotic Process Automation (RPA) infrastructure, support, and SRE to join our team. This individual will play a crucial role in overseeing multiple support teams and managing the IT infrastructure for various AI, Analytics, and RPA applications. This role requires a strategic leader who can ensure the stability, security, and efficiency of our IT systems while driving innovation and continuous improvement.
Responsibilities:
- Leadership and Management: Lead and manage multiple support teams, ensuring high performance and effective collaboration.
- IT Infrastructure Management: Oversee the IT infrastructure for AI, Analytics, and RPA applications, ensuring systems are up-to-date, secure, and running efficiently.
- Strategic Planning: Develop and implement strategic plans for infrastructure and support services, aligning with business goals.
- Process Improvement: Spearhead process improvement initiatives to streamline workflows and enhance technology operations.
- Compliance and Security: Ensure compliance with ITIL standards and implement robust security measures to protect IT systems and data.
- ServiceNOW Management: Utilize ServiceNOW for IT service management, ensuring efficient handling of incidents, problems, and changes.
- Azure Cloud Management: Oversee the deployment and management of applications on the Azure cloud platform, ensuring optimal performance and scalability.
- Site Reliability Engineering (SRE): Implement SRE practices to enhance system reliability, performance, and scalability. Focus on automation, monitoring, and proactive issue resolution.
- Stakeholder Collaboration: Collaborate with various departments, including marketing, IT, and customer service, to support business objectives and enhance customer engagement.
Required Experience:
- Minimum of 10 years of experience in IT infrastructure management, with at least 5 years in a leadership role.
- Relevant certifications such as ITIL, PMP, or CISSP are a plus.
- Proven experience with ServiceNOW for IT service management.
- Hands-on experience with Azure cloud services, including deployment, management, and optimization.
- Experience in implementing and managing Site Reliability Engineering practices, including automation, monitoring, and proactive issue resolution.
Required Skills:
- Excellent problem-solving skills and the ability to think critically and creatively.
- Excellent stakeholder management skills, with a proven ability to influence and collaborate across diverse teams.
- Strong leadership.
- Proficiency in IT infrastructure technologies, including cloud computing, DevOps, software-defined networking, and Infrastructure-as-a-Service (IaaS).
- Strong project management skills, with the ability to track, organize, and drive multiple initiatives simultaneously.
- Effective communication and interpersonal skills.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field. A Master's degree is preferred.
The expected base salary ranges from $112k-$150k. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
#LI-Hybrid
Other requirements
Mizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations. Roles in some of our departments have greater in-office requirements that will be communicated to you as part of the recruitment process.
Company Overview
Mizuho Financial Group, Inc. is the 15th largest bank in the world as measured by total assets of ~$2 trillion. Mizuho's 60,000 employees worldwide offer comprehensive financial services to clients in 35 countries and 800 offices throughout the Americas, EMEA and Asia. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America. Through its acquisition of Greenhill, Mizuho provides M&A, restructuring and private capital advisory capabilities across Americas, Europe and Asia. Mizuho Americas employs approximately 3,500 professionals, and its capabilities span corporate and investment banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody and research. Visit www.mizuhoamericas.com.
Mizuho Americas offers a competitive total rewards package.
We are an EEO/AA Employer - M/F/Disability/Veteran.
We participate in the E-Verify program.
We maintain a drug-free workplace and reserve the right to require pre- and post-hire drug testing as permitted by applicable law.
#LI-MIZUHO
Skills Required
- At least 10 years of experience in IT infrastructure management
- At least 5 years of experience in a leadership role
- Experience using ServiceNow for IT service management
- Hands-on experience with Azure cloud services, including deployment, management, and optimization
- Experience implementing and managing Site Reliability Engineering practices, including automation, monitoring, and proactive issue resolution
- Proficiency in IT infrastructure technologies, cloud computing, DevOps, software-defined networking, and Infrastructure-as-a-Service
- Strong project management skills
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- ITIL, PMP, or CISSP certification
- Master’s degree
Mizuho Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mizuho and has not been reviewed or approved by Mizuho.
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Healthcare Strength — Medical, dental, and vision coverage are characterized as strong, with plans described as excellent in multiple contexts. U.S. entities provide standard plan options and supporting programs that reinforce overall coverage quality.
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Retirement Support — A U.S. 401(k) program with employer contributions is available, indicating solid retirement support across entities. While formulas may vary by unit and year, the presence of an employer-funded component is a consistent feature.
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Parental & Family Support — Paid parental leave is described as meaningful, accompanied by programs that support childcare and eldercare. Flexible workstyles and family-focused resources broaden the depth of family support.
Mizuho Insights
What We Do
This is not your typical financial institution. It’s our people who make us a cut above. Here, every person is respected because of their differences, not in spite of them. We pride ourselves on a culture of purpose, passion and compassion. At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone. Working for Mizuho opens doors not just to a rewarding career with excellent prospects, but to lasting friendships with colleagues from diverse cultures. It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have your same ambition, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world. We’re all global citizens, and that’s why our company feels compelled to make an impact through more than just drawing up deals. We prove that it’s possible to do well and do good. We do right by our clients, our community and each other.
