Role:- AI Adoption Lead / Change Manager
Location:- Remote/ West Wales (preferred)
Salary:- £40,000 - £50,000
About Us
ICS.AI is the fastest growing private Artificial Intelligence (AI) company in the UK, transforming how public sector (specifically local government and education sectors) organisations operate and deliver value to students and staff
As a Microsoft co-sell partner, we specialise in Conversational and Generative AI transformation solutions that enable institutions to safely and securely harness cutting-edge AI technologies. With a proven track record across multiple trusted public sectors, we develop innovative and leading edge solutions that address the most important challenges that face the higher and further education sectors. Our solution drive efficiency, enhance service delivery, and create exceptional value for our customers.
About the Role
As a Change Manager, you will lead the human, cultural and organisational aspects of AI transformation. You will work closely with delivery teams and client stakeholders to design and implement effective change strategies that increase adoption and ensure long‑term success.
Key Responsibilities
- Develop comprehensive change management strategies for AI implementation
- Conduct stakeholder analysis and create stakeholder engagement plans
- Design and deliver communications campaigns that support AI adoption
- Develop training plans and materials for end‑users
- Establish and support networks of change champions
- Track benefits, measure adoption and produce reporting
- Conduct business readiness assessments
- Manage resistance and develop mitigation strategies
- Support post‑implementation transition to BAU operations
- Collaborate with project delivery teams to align change activity with solution rollout
What You’ll Bring
- Experience delivering organisational change (public sector experience desirable)
- Strong understanding of change management methodologies
- Experience developing communication and engagement strategies
- Strong stakeholder management and influencing skills
- Experience in benefits realisation and adoption tracking
- Experience developing and facilitating training
- Understanding of local government operations and service delivery
Benefits
ICS.AI employees receive a comprehensive benefits package, including:
- Remote and flexible working
- 25 days annual leave plus bank holiday
- Enhanced pension scheme
- Private medical cover (Vitality)
- £100 per month home‑working allowance
- Quarterly company team events
- Full training on AI technologies and tools
How to Apply
If you are passionate about driving meaningful organisational change and want to be part of pioneering AI transformation across local government, we would love to hear from you.
Submit your application and join a fast‑growing team shaping the future of public sector AI.
Skills Required
- Experience delivering organisational change
- Public sector experience
- Strong understanding of change management methodologies
- Experience developing communication and engagement strategies
- Strong stakeholder management and influencing skills
- Experience in benefits realisation and adoption tracking
- Experience developing and facilitating training
- Understanding of local government operations and service delivery
What We Do
ICS.AI is a UK-based artificial intelligence company that drives AI-native transformation for public services and high-trust sectors. It delivers practical AI solutions, such as Staff and Social Care Copilots, to help public sector organisations streamline operations, improve citizen services, and achieve measurable outcomes, helping them transition from being AI-curious to AI-native.
