Optasia is a real-time financial intelligence company. We build precision intelligence that unlocks financial opportunity at scale, running millions of automated credit decisions every day across high-growth markets where formal credit data is limited. Our AI-powered platform turns permitted behavioural data and real-time signals into precise, responsible credit decisions. Embedded within the systems of telcos, banks, digital wallets and other partners, it helps them extend relevant financial services to more people while maintaining strong portfolio control and opens profitable new segments that were previously out of reach. This is how Optasia turns potential into financial progress, responsibly and at scale.
We are looking for an AI Enablement & Adoption Lead to drive Optasia’s company-wide AI learning and adoption strategy.
This is a hands-on role within the People team, responsible for building AI capability across the organization — from designing and delivering training programs, growing a network of capable AI Champions, to driving engagement and helping employees use AI to improve the way they work.
The ideal candidate is both a strong facilitator and an accomplished AI practitioner, someone who actively experiments with tools such as Claude and Microsoft Copilot and can translate new AI capabilities into practical, relevant applications for employees.
What You'll Do
- Build and own Optasia’s AI enablement strategy, including the roadmap, learning journeys and adoption initiatives across the organization.
- Design and deliver a company-wide AI curriculum, from AI fundamentals and prompting, advanced use cases, productivity workflows and responsible AI. Lead cohort-based sessions to upskill the workforce in generative AI and tech adoption.
- Deliver tailored feedback and developmental coaching that AI cannot replicate – through 1:1 sessions, hands-on workshops, training sessions, demos and office hours to build employee confidence and practical AI skills.
- Develop an AI Champions network across functions, creating a community of employees who can support and accelerate AI adoption within their teams.
- Teach employees how to identify AI opportunities and build practical AI solutions, including assistants, workflows and agents using tools such as Claude and Copilot.
- Partner with teams across Optasia to identify high-value AI use cases and support the adoption of AI in everyday workflows.
- Own the internal AI communications and engagement plan, including campaigns, newsletters, events, success stories and practical AI resources.
- Build and maintain a self-service AI learning hub, including curriculum content, employee how to guides, playbooks, prompts, use cases and other learning materials.
- Measure AI adoption and impact, tracking participation, capability, usage and business value ,and using insights to continuously improve the program.
- Partner with IT, Security and other stakeholders to promote responsible and secure use of AI and ensure employees understand relevant policies and guidelines.
What You'll Bring
- 4+ years' proven leadership experience in AI enablement, L&D design, digital adoption, transformation and change management.
- Strong hands-on experience with a variety of Generative AI tools, including Claude and Microsoft Copilot.
- Proven experience designing and delivering training programs and learning content.
- Excellent facilitation, communication, and stakeholder management skills.
- Experience in change management, driving adoption, and behavioral change across an organization.
- Ability to create dashboards, analyze data, and provide management insights.
- With a practical, curious, and experimental mindset, you enjoy building and testing AI solutions yourself, not just talking about them.
- Proven experience designing AI agents, workflows, or automation is essential.
- Experience in a fast-paced, international,, or technology-driven environment is a plus.
- A degree in an AI-related field or equivalent industry background is ideal but not essential.
Why Optasia?
Optasia is a high-growth, AI-powered financial infrastructure platform serving over 432 million users in emerging markets across Africa and Asia. By harnessing the power of AI and real-time data we unlock financial opportunities for customers. We have been recognized as a top fintech by Forbes Middle East, culminating in a successful JSE listing in 2025.
At Optasia, our global team builds the tech, products and services which will change the game for the world's unbanked population. We empower our people by offering unique employee experiences and support individual careers by prioritizing well-being and embracing flexibility.
Benefits include:
- Work from anywhere policy
- Competitive remuneration package
- Extra day off on your birthday
- Performance-based bonus scheme
- All the tech gear you need to work smart
Skills Required
- 4+ years of proven leadership experience in AI enablement, learning and development design, digital adoption, transformation, or change management
- Strong hands-on experience with generative AI tools, including Claude and Microsoft Copilot
- Proven experience designing and delivering training programs and learning content
- Excellent facilitation, communication, and stakeholder management skills
- Experience driving organizational adoption and behavioral change
- Ability to create dashboards, analyze data, and provide management insights
- Practical, curious, and experimental mindset with the ability to build and test AI solutions
- Proven experience designing AI agents, workflows, or automation
- Experience in a fast-paced, international, or technology-driven environment
- Degree in an AI-related field or equivalent industry background
What We Do
We deliver Optasia, the AI Platform enabling financial access for the next billion customers. We are changing the world our way. Α versatile, data-driven B2B2X (business-to-business-to-customers and SMEs) financial technology platform for MNOs, mobile wallet operators and financial institutions, which provides them with accurate credit scoring for responsible financing decision-making. We support intelligent credit decisions, enable a broad range of financial services development and drive successful business models. All with ease, through our AI-led fully-automated decisioning algorithm, which allows us to efficiently make millions of decisions on financing, based on sophisticated data analysis. Thanks to our technology and network we provide powerful flywheel effects with repeatable and scalable growth levers, to help our partners grow and enable financial access to retail & SME customers across numerous markets. Operating since 2012 as Channel VAS and expanded in more than 35 countries in Africa, Middle East, Asia and LATAM with focus in emerging markets, Optasia Enabling credit decisions for an average of 116 million customers a month and had more than 980 million addressable subscribers in 2023, continuing to expand to new markets globally. Optasia has been chosen as an investment opportunity by top firms such as Abu Dhabi's Waha Capital in 2017, and Ethos, a leading South African investment company in late 2018. The company also obtained ISO 27001 Certification in late 2021. Founded as Channel VAS in 2012, we became Optasia in 2022, incorporating a brand identity that more broadly reflects our capabilities.
