A&H Claims Manager

A&H Claims Manager

Location: London

Contract Type: Permanent

Work Pattern: Full Time and Hybrid

About The Job

You will be responsible for overseeing the efficient and effective management of Accident and Healthcare claims at MS Amlin. This role involves leading a small, but growing team of claims adjusters and ensuring that all claims are handled with accuracy, fairness, and in accordance with company policies and industry regulations. The ideal candidate will be an experienced professional with strong leadership skills and a deep understanding of insurance claims processes.

What You’ll Spend Your Time Doing

• Oversee the entire claims process from first notice to resolution.
• Ensure that all claims are processed efficiently, fairly, and in compliance with company guidelines and legal requirements.
• Conduct performance evaluations, provide training, and address any issues that arise within the team.
• Review complex or high-value claims to ensure accuracy and appropriate settlement. Make recommendations for claim adjustments and settlements as necessary.
• Address escalated customer concerns and provide resolution to complex claim issues.
• Maintain high standards of customer service and ensure client satisfaction.
• Identify areas for process improvement and implement changes to enhance efficiency and effectiveness in claims management.
• Prepare and analyse claims reports and metrics to monitor performance, identify trends, and make data-driven decisions.
• Stay updated on industry changes and implement necessary changes in procedures.
• Work closely with other departments such as underwriting, legal, and finance to ensure integrated claims management and resolution.

You’re Going To Enjoy This Job If You Want…

• Impactful Work: Play a crucial role in the claims process, directly affecting the satisfaction and well-being of clients and policyholders.
• Leadership Opportunities: Lead and develop a small by growing team, shaping the future of the claims department, and driving improvements in processes and customer service.
• Professional Growth: work in a dynamic and evolving industry, with opportunities for further training and career advancement.
• Collaborative Environment: Work closely with a diverse range of departments and professionals, fostering a collaborative and supportive workplace.
• Challenge and Reward: Manage complex and varied claims, providing you with a stimulating and rewarding work environment.

What Can You Expect From Us?

• Competitive Base Salary
• Performance Related Discretionary Bonus
• Holiday: 28 days core annual leave, and you can buy up to 5 days
• Pension: A minimum 2% employee contribution plus 7% MS Amlin contribution (9%) up to a maximum of 5% employee contribution plus 13% MS Amlin contribution (18%)
• Private Medical: cover for yourself. Family members/dependants can be added.
• Flex Fund: £1,000 (pro-rated based on start date) to spend on flexible benefits. 
• Life Assurance: 5 x annualised base salary
• Enhanced Parental Leave (maternity and paternity): 6 months full pay, entitled from day 1. 
• Continuous Learning Approach: Including study support with professional qualifications.
• Carers Leave: 5 days full pay.
• Employer Supported Volunteering: 3 days volunteering leave - full pay.
• Annual health screening
• Give as you earn
• Cycle to work
• Season ticket loan
• Green car scheme  
• Retail discount platform

About MS Amlin

MS Amlin is a group of leading global (re)insurance companies, and we are part of the global top-10 non-life insurance group MS&AD.  We operate through four legal entities operating in the Lloyd’s, Continental European, US and Bermudian global (re)insurance markets.

This role is in our Lloyd’s business

Our Lloyd’s business writes a diverse (re)insurance portfolio and specialises in providing insurance coverage to commercial businesses and offering reinsurance protection to other insurance companies around the world.  We operate from our offices in the heart of London’s (re)insurance district and from our market hubs in Asia and the Middle East. We work in partnership with our brokers and clients to provide proactive risk solutions and support across a broad range of trades and industries. We operate through our Lloyd’s Syndicate 2001, and we can trace our roots in the insurance market, back over 100 years.