Agilysys Support Engineer

About Us:

Atlas Systems Inc. is a Software Solutions company headquartered in East Brunswick, NJ. Incorporated in 2003, Atlas provides comprehensive range of solutions in the area of GRC, Technology, Procurement, Healthcare Provider and Oracle to customers across the globe. Combining our unparalleled experience of over a decade in the software industry and global reach, we have grown with extensive capabilities across industry verticals.

For more information, please visit our website https://www.atlassystems.com/

Job Role: Agilysys Support Engineer

Exp:3+years

Work location: JP Nagar Bangalore

Work mode: Work from office/Hybrid

Please click on the link below to apply for this position:

https://atlas.bamboohr.com/careers/440

About the Role:

We are seeking an experienced professional with hands-on expertise in Agilysys systems, particularly with configuration tools like IGCM and IG12. The ideal candidate will have prior experience working on Agilysys environments and a strong understanding of configuration management within these systems. This role will involve supporting configuration changes and potentially participating in system upgrade or migration initiatives.

Key Responsibilities:

·         Manage configuration changes using IGCM and IG12 within Agilysys environments.

·         Collaborate with internal stakeholders and client teams to implement and validate system changes.

·         Troubleshoot and resolve configuration-related issues efficiently.

·         Ensure best practices are followed during system modifications and upgrades.

·         Maintain documentation and change logs for audit and traceability.

Required skills and qualification:

·         Minimum 3+ years hands-on experience working with Agilysys systems.

·         Strong working knowledge of IGCM and IG12 tools.

·         Familiarity with configuration management processes in a production environment.

·         Experience in migrating from Agilysys version 4.5.3 to IG12, preferable but not a must

·         Exposure to hospitality or point-of-sale systems supported by Agilysys.

·         Ability to work in client-facing or cross-functional project teams.

·         Ability to work independently and meet project deadlines.  

·         Excellent written and verbal communication skills

·         Proven ability to work effectively with cross-border teams (U.S. and India)

·         Strong team player with a commitment to mentoring and developing others

·         Bachelor’s degree in computer science, Engineering, or a related field (required)