Department:
DigitalOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The Agile Project Manager supports the Test & Learn Team by coordinating the delivery of A/B testing initiatives across Southwest’s digital channels. They’ll partner with Business, Product, Design, Analytics, Marketing, and Technology Teams to manage projects from intake through launch, ensuring priorities, timelines, and dependencies remain aligned. They’ll facilitate Agile practices, remove impediments, and support cross‑functional collaboration to drive efficient execution. The Agile Project Manager leverages strong project management and communication skills to deliver digital experiences that enhance the Customer journey and support business objectives.
Additional Details:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
- Organize and facilitate planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings
- Intake and evaluate relevant information to define project scope and establish milestones
- Lead a portfolio of small, medium, and large campaigns and projects for various areas across Southwest’s business in Customer Experience & Digital
- Ensure critical activities and deliverables are performed on time, within capacity parameters, without error and within agreed upon scope
- Build trust across the department and within the team dynamic
- Ensure necessary internal and external communication, while improving overall transparency, reconcile conflicts between the working team, leadership, and outside partners, if necessary, with knowledge of when to provide solutions and when to escalate issues to leadership for resolution
- Ensure the development teams are practicing the core Agile values, practices and principles of collaboration, prioritization, team accountability, and visibility
- Look for avenues to increase the productivity effectiveness of the teams in any way possible
- Assist team with making appropriate commitments through story selection, task definition
- May perform other job duties as directed by Employee’s Leaders
- Skilled at conflict management, motivating, coaching, and leading project teams through unplanned changes
- Skilled in planning, preparing for, and leading meetings
- Skilled at listening, understanding, and succinctly communicating ideas in writing or speaking to project teams, peers, leadership, and senior leadership
- Skilled in presenting to executive level leadership
- Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
- Ability to show attention to detail and accuracy
- Ability to produce working contracts among different stakeholders such as definition of done, scope lock, acceptance of work etc.
- Skilled in strong organization and communication
- Skilled in utilizing strong problem-solving in an unstructured environment as a self-starter
- Ability to build and maintain relationships at all levels, including across project teams, with peers, leadership, and senior leadership
- Ability to demonstrate and maintain an extremely high regard for confidential and sensitive information
- Required: High School Diploma or GED
- Advanced level experience, seasoned and specialized knowledge in:
- Scrum framework and Kanban methods
- Velocity and flow metrics
- Techniques for increasing team effectiveness
- Project management
- Campaign development
- Preferred: Experience in JIRA/Atlassian Cloud and Adobe Workfront
- N/A
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guideline
Pay & Benefits:
Competitive market salary from $114,200 per year to $126,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you’ll love:
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
• Explore more benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount doesn’t guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position. *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Skills Required
- High school diploma or GED
- Advanced, seasoned, specialized experience with the Scrum framework and Kanban methods
- Advanced, seasoned, specialized experience with velocity and flow metrics
- Advanced, seasoned, specialized experience with techniques for increasing team effectiveness
- Advanced, seasoned, specialized project management experience
- Advanced, seasoned, specialized experience with campaign development
- Current authorization to work in the United States or U.S. citizenship
- Experience with JIRA or Atlassian Cloud
- Experience with Adobe Workfront
- At least 18 years of age
- Ability to work from the Dallas, Texas headquarters during business hours
- Ability to comply with company attendance standards
Southwest Airlines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southwest Airlines and has not been reviewed or approved by Southwest Airlines.
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Pay Growth & Progression — Pay progression is described as materially improving after major 2024 union agreements, especially for pilots and flight attendants. Compensation satisfaction is framed as stronger over time as step scales and seniority accumulate.
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Retirement Support — Retirement support stands out through a dollar-for-dollar 401(k) match and the presence of profit-sharing contributions that can add to retirement savings. Stock purchase access is also positioned as an additional ownership-oriented component of total rewards.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle value is elevated by extensive space-available travel privileges and broad travel-related discounts that can materially offset personal travel costs. Recognition mechanisms like points-based rewards are also positioned as an added lifestyle-oriented perk.
Southwest Airlines Insights
What We Do
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job. Southwest Airlines recognizes, respects, and values differences. By fostering a culture that embraces and utilizes our diversity, we create competitive advantages in teamwork and innovation that contribute to our overall success.
