The J.P. Morgan Commercial & Investment Bank is experiencing a transformation in its content supply chain operations to enable faster development and delivery of marketing campaigns to its global customers and prospects.
As a Marketing Operations Transformation Executive Director on the Corporate Investment Bank team, you will define, implement and operate the end-to-end marketing content supply chain. You will be responsible for spanning multiple applications, including Adobe Workfront, Adobe Experience Manager (AEM) Assets and other Adobe AI-enabled tools. You will own a multi-quarter strategic portfolio spanning platform integration, Digital Asset Management (DAM) operations and modernization, expansion of the Adobe application ecosystem, and ensuring content delivery to multiple channels. You will manage a team of Marketing Operations professionals and work closely with Martech, Technology, Product Experience, and the Integrated Marketing Centers of Excellence production teams.
Job Responsibilities
- Define and deliver a multi-year content supply chain transformation strategy and roadmap aligned to marketing priorities and business outcomes.
- Partner with stakeholders to translate needs into process, platform, automation, and operating model solutions.
- Identify opportunities across the end-to-end workflow, define future state, and drive enhancements across platforms, automation, and governance.
- Establish KPIs and measurement (e.g., cycle time, throughput, adoption, quality, compliance, cost-to-serve) and report realized value.
- Identify and prioritize AI/automation use cases to reduce manual effort and improve decision-making and throughput.
- Lead DAM modernization and unification (AEM Assets), enabling reliable content delivery across channels and distribution platforms.
- Define and implement DAM integrations (Workfront, Creative Cloud, Frame.io, and selected non-Adobe tools).
- Deploy and drive adoption of Adobe applications (e.g., Content Hub, Dynamic Media, GenStudio, Express) aligned to priority use cases.
- Manage vendors and dependencies (Adobe and third parties), including delivery, risk, and commercial performance.
- Lead change management and operating model evolution to drive sustainable adoption.
- Manage risks, interdependencies, and delivery across a multi-quarter portfolio; ensure transparent governance and communications.
Required qualifications, capabilities, & skills
- 12+ years in Marketing Operations, Digital Transformation, or MarTech leadership
- Deep expertise with Adobe Experience Manager (AEM), Workfront Planning, Workflow, and Automation, DAM platforms in general, and familiarity with the Adobe family of applications
- Experience leading large-scale, cross-functional transformation programs
- A consultative style with strong integration and systems-thinking capabilities
- Expertise in taxonomy, metadata governance, and workflow design
- Proven ability to influence vendors and senior stakeholders and drive alignment
- Transformation of current marketing workflows and content operations to realize time and cost savings and improved user experience
- A fully integrated marketing technology ecosystem across Workfront, AEM, and DAM
- Successful migration to AEM Assets Cloud
Preferred qualifications, capabilities, & skills
A unified taxonomy, governance and a scalable, organization-wide DAM
Financial services or large enterprise experience preferred
Improved speed and efficiency of content production and distribution
- Enablement of AI-driven marketing operations
- Reduction in manual workflows and operational friction
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 12+ years of experience in Marketing Operations, Digital Transformation, or MarTech leadership
- Deep expertise with Adobe Experience Manager, Workfront Planning, Workflow, Automation, and DAM platforms
- Familiarity with the Adobe family of applications
- Experience leading large-scale, cross-functional transformation programs
- Consultative style with strong integration and systems-thinking capabilities
- Expertise in taxonomy, metadata governance, and workflow design
- Ability to influence vendors and senior stakeholders and drive alignment
- Experience transforming marketing workflows and content operations to achieve time and cost savings and improve user experience
- Experience building an integrated marketing technology ecosystem across Workfront, AEM, and DAM
- Successful migration experience to AEM Assets Cloud
- Experience with unified taxonomy, governance, and scalable organization-wide DAM
- Financial services or large enterprise experience
- Experience improving content production and distribution speed and efficiency
- Experience enabling AI-driven marketing operations
- Experience reducing manual workflows and operational friction
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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