Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.
Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.
Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.
Wati, the AI-Powered Customer Engagement Platform for Revenue Grow.
About the Role
We’re looking for an Agentic Engineer - Backendto design, build, and optimize backend systems that power WATI’s next-generation AI Agent products. This role will focus on developing reliable, scalable, and high-performance APIs and services, collaborating closely with product, AI, and frontend teams to deliver intelligent automation solutions that enhance customer experience and business efficiency.
What you'll doing
- Build and optimize AI Agents, focusing on decision-making, task scheduling, and multimodal data processing.
- Design system architecture and develop backend services using Python or Go.
- Integrate multiple external APIs and data sources for intelligent automation.
- Continuously improve system performance, usability, and scalability based on real-world feedback.
- Work closely with product, design, and business teams to translate ideas into scalable solutions and deliver them quickly.
Requirements
- Bachelor’s degree or above in Computer Science or related field, with 2–5 years of development experience.
- Hands-on experience (1,000+ hours) with LLMOps platforms such as Dify, Coze, n8n, LangChain, etc.
- Full-stack or backend development background with strong coding practices.
- Solid understanding of AI agent frameworks and related technologies.
- Strong problem-solving, communication, and teamwork skills.
- Experience in agent system or automation framework development is a plus.
Nice to Have
- Experience building AI Agent applications from scratch (0–1).
- Familiarity with cloud platforms (GCP, AWS).
- Background in intelligent customer service, conversational systems, or voice bots.
- Fluent English communication; leadership or management experience is a plus.
Why Join Us
- Be part of a dynamic, mission-driven team that values collaboration, ownership, and innovation.
- Opportunity to grow and learn from experienced senior engineers and tech leads.
- Onsite working environment that fosters close mentorship and real-time collaboration.
- Exposure to building infrastructure that handles real-world scale and complexity.
Skills Required
- Bachelor's degree or higher in Computer Science or a related field
- 2-5 years of software development experience
- 1,000+ hours of hands-on experience with LLMOps platforms such as Dify, Coze, n8n, or LangChain
- Full-stack or backend development experience
- Strong coding practices
- Understanding of AI agent frameworks and related technologies
- Strong problem-solving, communication, and teamwork skills
- Experience developing agent systems or automation frameworks
- Experience building AI agent applications from scratch
- Familiarity with GCP or AWS
- Experience with intelligent customer service, conversational systems, or voice bots
- Fluent English communication
- Leadership or management experience
What We Do
Reimagining customer engagement, Wati is the leading conversational platform built on WhatsApp's Business API. Our easy-to-use software empowers 8,000+ businesses across 100+ countries to deliver personalized, real-time conversations at scale. With innovative AI solutions, we're transforming how companies communicate: Shared inboxes allow seamless collaboration Powerful automation boosts efficiency Broadcast messaging engages customers Intelligent chatbots provide instant support As a fast-growing global SaaS startup, we're passionate about using technology to build meaningful relationships between businesses and customers. Our talented, driven team is united by a vision to empower organizations and redefine connections through meaningful conversations
