About Wati
Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.
Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.
Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.
Wati, the AI-Powered Customer Engagement Platform for Revenue Growth.
About the Role
We are looking for a Senior Agentic Engineer to join the Enterprise team at WATI — one of the largest WhatsApp Business API SaaS platforms globally, serving tens of thousands of businesses.
You will own core backend features end-to-end: from requirement analysis and technical design through implementation and production monitoring. The work spans analytics APIs, messaging infrastructure, multi-tenant data pipelines, and AI-powered automation tooling. You will also use AI coding agents to deliver scoped frontend changes when needed.
This role requires strong proficiency with AI coding agents—preferably Codex and Cursor, followed by Claude Code, GitHub Copilot, or comparable tools—as a force multiplier in daily engineering work, not as a novelty but as a core part of the workflow.
What You Will Do
Design and implement backend features for a multi-tenant SaaS platform (WhatsApp Business messaging, broadcast, automation, analytics)
Own technical designs and drive cross-repo coordination across backend, frontend, messaging services, and billing; use AI coding agents to implement and validate frontend changes when needed
Debug complex production issues across distributed systems (async job chains, webhook pipelines, multi-tenant data flows)
Build and use AI agents to accelerate engineering workflows—including requirement analysis, code generation, code review, testing, debugging, and documentation
Collaborate directly with PM, CS, and international engineering teams in English
Requirements
5+ years of software engineering experience, with strong backend development skills (language agnostic): C#/.NET, Go, TypeScript, Python, all acceptable
Experience designing APIs, data models, and async workflows for multi-tenant SaaS systems
Proven ability to debug and resolve complex issues across multiple services, queues, and databases in production
Demonstrated ability to use AI coding agents as a core part of daily development—including delivering production-quality frontend changes when backend is the primary strength. Preferred tool experience: Codex, Cursor, Claude Code, GitHub Copilot, or comparable tools are also valuable
Experience with AI agent architectures, tool calling, MCP, or LLM-based workflow orchestration is a strong plus
Experience with .NET / C#, MongoDB, or Google Cloud (Pub/Sub, BigQuery, AlloyDB) is a strong plus
Domain experience in messaging, IM, customer support platforms, or WhatsApp Business API is a strong plus
Professional working proficiency in English — able to read/write technical documents and collaborate with international teams
Strong problem-solving ability and comfort working in a fast-paced, globally distributed environment
What We Evaluate
Agent design & architecture — Is the LLM-to-API mapping clean and extensible?
API understanding — Did the candidate correctly grasp API semantics and relationships?
Product thinking & UX — Edge case handling, confirmation flows, error recovery
Code quality — Readable, well-organized, appropriately abstracted
Write-up & communication — Clear reasoning, well-articulated trade-offs
Full assignment brief with API reference and sandbox credentials will be provided to shortlisted candidates.
Benefits
One of the largest WhatsApp Business API platforms, used by 10,000+ businesses globally
Engineering team across India, China, and remote — real international collaboration
AI-first engineering culture — we actively invest in AI-assisted development tooling
Direct impact: features you build are used by businesses to communicate with millions of end-users daily
Skills Required
- 5+ years of software engineering experience
- Strong backend development skills
- Experience designing APIs, data models, and asynchronous workflows for multi-tenant SaaS systems
- Ability to debug and resolve complex production issues across multiple services, queues, and databases
- Experience using AI coding agents as a core part of daily development
- Ability to deliver production-quality frontend changes when backend is the primary strength
- Professional working proficiency in English
- Strong problem-solving ability and comfort working in a fast-paced, globally distributed environment
- Experience with AI agent architectures, tool calling, MCP, or LLM-based workflow orchestration
- Experience with .NET or C#
- Experience with MongoDB
- Experience with Google Cloud, including Pub/Sub, BigQuery, or AlloyDB
- Domain experience in messaging, instant messaging, customer support platforms, or WhatsApp Business API
- Experience with Codex, Cursor, Claude Code, GitHub Copilot, or comparable AI coding tools
What We Do
Reimagining customer engagement, Wati is the leading conversational platform built on WhatsApp's Business API. Our easy-to-use software empowers 8,000+ businesses across 100+ countries to deliver personalized, real-time conversations at scale. With innovative AI solutions, we're transforming how companies communicate: Shared inboxes allow seamless collaboration Powerful automation boosts efficiency Broadcast messaging engages customers Intelligent chatbots provide instant support As a fast-growing global SaaS startup, we're passionate about using technology to build meaningful relationships between businesses and customers. Our talented, driven team is united by a vision to empower organizations and redefine connections through meaningful conversations
