Agency Systems Coordinator

Agency Systems Coordinator

Hybrid – a mix of home working and time in our Halifax office

Part time - 14 hours per week

At Covéa Insurance, we're here to protect what matters most — from homes and vehicles to businesses and livelihoods. What truly sets us apart is our people and culture.

We're proud to have been recognised as the Best Place to Work at the Modern Claims Awards 2026 — a reflection of our commitment to creating a supportive, inclusive and empowering environment where everyone can thrive.

We have an exciting opportunity to join us at Covéa Insurance as an Agency Systems Coordinator, where you'll be part of an inclusive and supportive organisation that puts people first, both our customers and our colleagues.

At Covéa, we know there's no one-size-fits-all way of working. We actively support flexible hours, part-time options and different working patterns, and we encourage open conversations about what works best for you and your life.

👉 Our Customer Relations & Marketing Team plays a central role in supporting Covéa's intermediary network and strengthening relationships with our agency partners. Working collaboratively across the business, the team ensures agency systems, processes and governance controls are maintained effectively while delivering excellent service to both internal and external stakeholders.

• You'll play a key role in leading and developing the agency systems function across Covéa Insurance.
• You'll work closely with Distribution, Governance and internal stakeholders, helping to support our intermediary network and identify growth opportunities.
• You'll contribute to maintaining accurate agency data, FCA compliance controls and effective system governance, focusing on quality, collaboration and continuous improvement.
• You'll coordinate and maintain EDI facilities and agency databases, ensuring information remains accurate and up to date.
• You'll have opportunities to learn, develop and grow within the role.
• You'll be supported by experienced colleagues who want you to succeed.

• Experience within the insurance industry or a similar systems, administration, governance or intermediary-facing role.
• Strong organisational and prioritisation skills, with the ability to manage multiple tasks while maintaining a high level of accuracy.
• Good knowledge of Microsoft Office applications.
• Strong communication and relationship-building skills, with the confidence to work across different teams and stakeholders.
• A collaborative approach and the confidence to share ideas.
• An organised, thoughtful way of working with excellent attention to detail.
• A commitment to delivering great outcomes for customers, brokers and colleagues.
• A willingness to learn, develop and adapt to changing business needs.

💡 Not sure you tick every box? That's okay.

We recognise that great candidates bring different experiences and perspectives. If this role interests you and you believe you could add value, we encourage you to apply, even if you don't meet every requirement.

Our values are at the heart of everything we do — and are one of the reasons we're recognised as an award-winning place to work:

• Standing Shoulder to Shoulder – We care, listen and support
• Make it Happen – We act with integrity
• Understand You – Collaboration drives success
• Change the Game – We invest in growth

We're committed to building a diverse and inclusive environment where everyone feels valued and supported.

• Hybrid working
• Flexible hours and working patterns
• Part-time hours of 14 hours per week
• A genuine approach to work-life balance

Because we believe great work happens when people are trusted, supported and able to work in ways that suit their lives.

• Flexibility that truly works for you – flexible and hybrid working options to support your lifestyle and commitments.
• Reward that reflects your contribution – annual pay review plus performance-related bonus.
• Time to switch off and recharge – 25-27 days' holiday plus bank holidays, with the option to buy or sell annual leave.
• Investing in your future – a generous pension with 7.5% employer contribution as standard, which can be matched up to 12% with your input.
• Grow with us – access to training, professional qualifications and apprenticeships to support your development at every stage of your career.
• A culture where you belong – employee-led communities, inclusive networks and meaningful DEI action, not just words.
• Your wellbeing matters – private medical cover, 24/7 Virtual GP, health checks and ongoing wellbeing initiatives.
• Support beyond work – mental and financial wellbeing support through our dedicated Wellbeing group.
• Everyday perks that add up – electric car scheme, gym discounts, Cycle to Work and retail savings via Perkpal.

…and plenty more to support you inside and outside of work.

If this sounds like the right next step for you, we'd love to hear from you.

As a Disability Confident Employer, we're committed to fair and accessible recruitment. If you need adjustments or support at any stage, please contact our Recruitment Team at [email protected].

Applicants must currently reside in the UK and have the unrestricted right to work in the UK. Unfortunately, we're unable to offer visa sponsorship for this role.

Maintaining high standards of conduct and behaviour is a core requirement of this role. The role holder is expected to promote a respectful, inclusive and professional working environment and take reasonable steps to prevent, identify and respond appropriately to non-financial misconduct, including bullying, harassment, discrimination, victimisation and other inappropriate behaviour. Concerns must be addressed and escalated in accordance with Covéa's policies and procedures.

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