Agency Representative, Solutions

We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day as a new opportunity to measure ourselves against the best - and then we don't stop until we've set the bar even higher. We're ready to help you achieve more.

Purpose:

To accurately handle inbound and outbound inquiries (i.e., email, fax, phone calls, etc.) including, but not limited to, contracting of producers and commission/bonus payouts. The challenge of this position is to resolve the customer’s inquiry in a timely and accurate manner while enhancing their service experience.

Accountabilities:

• Receives and processes incoming calls and emails from producers and internal partners, providing accurate information on the licensing and contracting processes and outstanding requirements.

• Educates agents on commission payment process, including commission calculations, schedules and statement information as well as payment amounts and options.

• Completes ACH and wire transactions for commission payouts, payout method changes, auditing commissions and emailing of commission statements for producers.

• Formulates communications with customers through various channels (calls, emails, etc.) and adequately documents correspondence in systems.

Qualifications and Experience:

• High school diploma or equivalent required
• College degree preferred
• Intermediate to advanced level ability to navigate through computer systems (internal databases) with minimal assistance required
• Minimum of two years of customer service experience in the Licensing and Contracting or Compensation areas within the Life Insurance or Annuity Industry preferred.
• Working knowledge of insurance products and processes, particularly around Licensing, Contracting or Commissions, preferred.
• Demonstrated understanding and working experience with regulations regarding insurance contracts preferred.
• Demonstrated and proven ability to understand complex questions, interpret requests and ask probing questions for root cause analysis.
• Demonstrated ability to effectively use verbal or written methods, while explaining intermediate to complex concepts and processes to a diverse customer base.
• Demonstrated ability to prioritize multiple responsibilities and work in a time intensive customer service work environment.

Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene.

Athene is a Military Friendly Employer! Learn more about how we support our Veterans.

Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.