Agency Business Support Specialist

Responsibilities:

Financing Reporting & Communication

• Prepare and deliver monthly financing reports, including Financing Performance, Clawback Target Achievement, and Performance Bonus Target.
• Ensure timely and effective communication of reports to GA Owners, Business Development Managers (BDMs), and Agents.

Financing Performance Monitoring

• Monitor agent performance to identify low-performing and potentially abusive financing behaviors.
• Analyze trends and patterns to ensure the Financing Program is running optimally and supports high-quality agent performance.
• Collaborate with Agency Leaders and relevant stakeholders to address performance issues and recommend corrective actions.

Clawback Management & Recovery Coordination

• Execute clawback processes for agents subject to financing penalties due to performance or retention shortfalls.
• Ensure clear communication of Pre-Clawback and Clawback targets to agents and agency leaders.
• Coordinate with Finance for commission deductions and manage third-party collection efforts to recover outstanding clawbacks.

Reporting Automation & Process Optimization

• Design, develop, and maintain automated reporting tools to support the Financing Program, including: Financing Monitoring, Clawback Targets, Pre-Clawback and Clawback Tracking
• Continuously identify opportunities to improve data workflows and reporting accuracy

Knowledge/Skills/Competencies/Education:

• Min. Bachelor Degree from Business Management / Data Analytic / Finance or related major
• Minimum 5 years in Insurance Industry
• Report Automation Skills
• Knowledge in Insurance Agency Business Process
• Proficiency in Excel and data visualization tools.
• Experience with automation tools or scripting (e.g., Macros VBA, Phyton, SQL) is a plus
• Strong verbal and written skills in Bahasa Indonesia
• Strong inter-personal skills in English would be an asset

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].