Agency Conventional Learning & Development Head

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description (heading) /  Description du poste (titre)

• The Agency Conventional Learning & Development Head is responsible for designing, implementing, and managing comprehensive learning and development programs that enhance the capabilities, performance, and engagement of agency partners and their teams. This role bridges organizational learning strategy with field-level execution, ensuring alignment with company objectives and market demands.

Preferred skills (heading) / Compétences particulières (titre)

• Training and instructional design principles
• Adult learning theory and andragogy
• Learning management systems (LMS) and technology platforms
• Organizational development and change management
• Insurance industry products, processes, and regulations
• Agency business models and distribution channels
• Performance management and metrics
• Program management and project delivery
• Content development and multimedia learning tools

Qualifications (heading) / Compétences (titre)

• Bachelor's degree in Education, Business Administration, or related field
• 8-10 years of progressive experience in training, learning and development, or organizational development
• 3-5 years in a leadership or supervisory role
• Demonstrated experience in financial services, insurance, or related regulated industries preferred
• Professional certifications (e.g., ATD, SHRM, CIPD)
• Experience with learning technology platforms and data analytics
• Background in agency or distribution channel management

Responsibilities (heading) / Responsabilités (titre)

• Develop and execute learning strategies that support agency productivity, sales performance, and customer service excellence

• Assess learning needs through analysis of performance data, feedback, and market trends

• Manage learning budgets and optimize resource allocation

  Partner with respective stakeholders to ensure learning initiatives align with business goals

• Build and maintain relationships with agency leaders and learning stakeholders

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