Agency Business Analytics, Specialist

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

This role delivers reliable, accurate reporting and actionable insights through effective dashboard development and workflow transformation. The role holder applies a data-driven approach by understanding stakeholder requirements, maintaining end-to-end ownership of data quality and process improvements, and collaborating across teams to enhance efficiency, usability, and decision-making.
This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

Roles and Responsibilities:

Dashboards Development and Reporting (60%)

• Ensure timely and accurate reporting on agency related reports, analysis and dashboards including regular or ad-hoc reporting on daily production, progress, contest/convention, monthly agency target, compensation and benefits etc. as well as management reports and Group Office reports.
• Ensure accurate database and agency hierarchy among all systems.
• Coordinate users’ requirement of report generation requests
• Provide comments and recommendations throughout the report generation process so as to improve operational efficiency
• Maintain and update documented procedures and functional specifications
• Support enquiries from internal departments
• Transfers knowledge to application / database developers and project managers.
• Perform other responsibilities and duties periodically assigned by immediate manager to meet business requirements.
• Interpret business needs of customers and translate them into the application and operational requirements with the help of strong analytical and product management skills
• Gather information from multiple sources and critically evaluate it, reconcile conflicts, disseminate high-level information into details and distinguish user requests from their true needs
• Act as liaison among technology teams, support teams and business units
• undefined

Transformation (40%)

• Plan, lead and execute departmental transformation exercise and to streamline and eliminate non-value-added workflows / procedures.
• Oversee and supervise business analysis related system enhancement / dashboard development / report automation projects / performance metrics to support business.

Minimum Job Requirements:

• Bachelor’s degree in Business, Information Systems, or a related field
• 4 years of practical experience in business analytics, or related roles, preferably in insurance.
• High proficiency in SQL, Python, and MS Excel are required.
• Experience with BI Tool(s) such as PowerBI.
• Ability to understand business needs and translate to BI solutions.
• Speed and accuracy when processing data.
• Able to exercise independent judgment and act on it.
• Strong analytical and reasoning skills.
• Good problem solving, organizing, time management as well as interpersonal and communication skills.
• A good team player, enthusiastic and pursue for excellence.
• Excellent listening, interpersonal, written, and oral communication skills.
• Logical and efficient, with keen attention to detail.
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks while under pressure.
• Experience working in a team-oriented, collaborative environment.
• Good command of both spoken and written English and Chinese.

Others:

• You are required to obtain relevant license if your job involves in regulated activities.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.