Agency Administrator

Description and Requirements
Position Summary: Provides general secretarial and administrative support to the Agency Department (operation and function) in adherence to company policies and regulations, ensuring high levels of customer satisfaction.
Responsibilities:

• Provides exceptional customer service to clients via phone, email, and in-person interactions; Provides administrative support to the Agency Sales Force Team.
• Performs quality assurance processes between Agency Sales Force and Operations departments.
• Performs monitoring and follow ups on pending issues/tasks.
• Checks and coordinates documentation submission between the agency and the Head Office.
• Process billing inquiries and assist in payment processing.
• Prepares and submits reports accurately and timely as required by management.
• Assist in maintaining compliance with insurance regulations and policies.
• Provides administrative support regarding meetings, training sessions, and agency events.
• Provides any additional administrative support required by direct manager.
• Oversee daily office operations, ensuring a well-organized and efficient work environment.
• Maintain and manage office supplies, equipment, and inventory.

Requirements:

• College Degree in Secretarial Studies or other relevant areas;
• Minimum 1 year experience at administrative/secretarial position; preferably within the Insurance/Brokerage Industry;
• Very Good knowledge of MS Office (Excel, World and Outlook);
• Very Good knowledge of Greek and English, both written and spoken;
• Excellent communication skills, proven team player;
• Resilient personality with the ability to promptly address multiple requests;
• Self-disciplined person with good time management skills;
• Precise, prompt, customer focused;
• Pleasant personality, honest and reliable;

About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
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