AFU-Acquiring unit is primarily responsible for all Merchant data entry, maintenance and processing of financial & non-financial entries for all NI Merchants, Clients and Third-Party Banks.
AFU-Acquiring unit registers all new Merchant details in Vision Plus, Base 24, RAM TOOL, XLS and Global Blue System within the stipulated timelines.
Merchant maintenance requests pertaining to merchants such as demographic, account, MSF details etc.
Debit card file processing in Debit Card Management System.
- Unit is responsible for Merchant postings - Sale, refund, Pickup cards, fee collection.
- Adherence to Compliance rules & regulations.
Task Performance
- Merchant setup / Amendments.
- Daily Rates.
- Transactions Posting & Adjustments.
- DC Ensure that all requests received by the Unit on various applications are processed and responded within SLA.
- Ensure Required MIS is up to date and provided to the required teams as per procedures.
- Ensure that the merchant setups and processed files are transmitted via secured means. All policies are adhered, and no audit points are raised.
- Ensure that there is no impact to BAU in the absence of Supervisor or Manager and process is not impaired.
- On a daily basis, all requests /queries/issues from the internal and external customers should be closed and no request should be outstanding as per cut-off time.
- Ensuring that all activities are carried out as per compliance and procedures laid down.
- Authenticate the signatories on request forms.
- Suggest initiatives for the improvement of processes.
- MS File Processing.
Problem Solution
- Solve simple problems arising from tasks undertaken in order to complete tasks effectively and efficiently with minimal reference. If ever unable to solve problems, will inform supervisor.
Record Keeping
- Keep records relevant to tasks undertaken in order to provide information and continuity.
- Keep record of important and supporting emails.
Administrative Services
- Deliver simple administrative services relevant to the role and assigned from time to time to support the activities of the unit.
Perform other related duties as requested by the company.
QualificationsEducation: Bachelor’s degree of commerce from a recognized university.
Experience:
- 0+ years, Banking and card Industry
Knowledge/Skills:
- Computer Knowledge
- MS-Office
- Good Communication Skills
- Very Good command of English language (Listening, Speaking, Reading and Writing), or equivalent to Upper-Intermediate level.
- Knowledgeable on MS Excel, Word and Vision plus System.
- Strong communication, analytical skills and strong organization skills.
- Able to lead the investigations internally and take ownership of the issue until closure.
- Team player and able to empathize with the client.
Customer focused and should be able to work under pressure and should have an easy going attitude and Self-motivated.
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What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
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