Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With streamlined processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. Among other examples, we ensure that vaccines are safely filled and that pharmaceuticals are produced reliably and in compliance with regulations. We even help package your favorite chocolate and snacks quickly and with high precision.
We at Kliklok, a Syntegon company based in Bristol, UK, have been a global leader in secondary packaging machinery for over 50 years, serving industries such as bakery, snack, cereal, frozen and refrigerated foods, and confectionery. We design, manufacture, and deliver innovative cartoners, sleevers, and handling equipment worldwide, supported by our trusted global partners and dedicated service.
Become part of our team and apply now!
Job DescriptionThe Aftersales Support Role is customer-facing for modernisation programmes, retrofit upgrades and supply of change parts and spares for packaging machines. You will assess customer enquiries, prepare commercially and technically informed quotations, working closely with aftersales support/technical (also working with the internal design engineers where needed), manage change part orders and Modernisation projects, and keep customers informed throughout delivery and installation.
Key responsibilities
Receive, log and prioritise customer enquiries about modernisations, upgrades and spare/change parts via phone, email and CRM.
Undertake initial assessment of enquiries to determine scope, urgency and whether a site survey or technical input is required.
Draft clear, accurate quotations including scope of work, parts lists, labour estimates, travel, lead times and commercial terms — liaise with engineering, production and purchasing to validate technical elements and costs.
Produce and maintain bills of materials (BOMs), part numbers and associated documentation for spare/change parts; ensure version control.
Assist with scheduling site surveys, installation and commissioning visits with field teams and customers.
Provide technical advice and product selection for spare parts and retrofit options; recommend cost-effective upgrade paths that meet customer requirements.
Support remote diagnostics, troubleshooting and ordering of parts to resolve machine downtime quickly; escalate complex issues to engineering teams.
Place and track parts orders with purchasing and suppliers; monitor lead times and logistics to meet customer expectations.
Support Service team with remote support and troubleshooting to reduce downtime, escalating complex technical issues to engineering or field service teams.
Maintain accurate quotation history, order documentation and customer communications.
Support sales teams and Hubs by capturing aftermarket opportunities through customer feedback and trends.
- 2-3 years of previous experience in a similar role.
- Educational background in mechanics.
- Engineering degree is highly appreciated.
- Experience in customer facing roles in technical environments.
What we offer;
At Syntegon, you’ll have the space to grow and make an impact. You’ll work in an international environment with an informal culture and plenty of opportunities to develop yourself.
We believe work should be both rewarding and enjoyable. You’ll be part of an open-minded, supportive team where collaboration, growth, and new ideas are encouraged. Alongside this, we offer a competitive package of benefits to help you thrive both at work and in your personal life:
- Competitive salary with regular reviews
- 25 days’ holiday plus bank holidays to recharge
- Flexible working with annualized hours scheme
- Generous pension scheme with Aviva
- Life assurance of 7 x annual salary for peace of mind
- Simply Health medical cashback plan for everyday healthcare costs
- Income protection after 2 years’ service
- Cycle to Work and Tech schemes to make life easier
- Wellbeing support through Everymind at Work
- A friendly, social culture with regular activities and the chance to grow your career in a global company with a local spirit
Skills Required
- 2-3 years of previous experience in a similar role.
- Educational background in mechanics.
- Experience in customer-facing roles in technical environments.
- Engineering degree.
Syntegon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Syntegon and has not been reviewed or approved by Syntegon.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered generally fair, with “fair pay” and “good pay” highlighted across locations. Structured IG‑Metall tariffs in Germany indicate clear benchmarking and above‑average pay at key sites.
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Retirement Support — Retirement Support: Retirement plans are described as strong, with a 401(k) match frequently singled out as a standout element in the U.S. Vesting and plan structure appear well‑defined, reinforcing the reliability of the program.
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Wellbeing & Lifestyle Benefits — Wellbeing & Lifestyle Benefits: Offerings include an Employee Assistance Program, education assistance, and lifestyle perks such as bike leasing and corporate discounts. Health and wellbeing supports like sports and preventive care are also referenced at many sites.
Syntegon Insights
What We Do
Processing and packaging for a better life – this is what 5,800 Syntegon employees work for every day. Be it with individual machines, systems, or services, we help you – our customers in the global pharmaceutical and food industries – to improve people's lives. For that we look back on more than 160 years of experience. In the pharma sector, our intelligent solutions enable the safe and high-quality production, processing, filling, inspection, and packaging of your liquid and solid pharmaceuticals. In the food industry, our flexible and reliable technologies produce and package confectionery, dry food, frozen food, and dairy products. With 1,100 service experts and a comprehensive service portfolio throughout the entire machine lifecycle from spare parts management to digital line optimization, Syntegon lays the foundation for your smooth production processes. In everything we do, our more than 37 sites in almost 20 countries keep a firm eye on our impact on the environment and society. Syntegon is a leader in the development of sustainable packaging solutions, reduces the energy consumption of its machines and pursues ambitious goals to lower its emissions. Imprint: www.syntegon.com/imprint Privacy Statement: www.syntegon.com/privacy-statement
