The Aftersales Assistant is pivotal in ensuring the smooth operation of the Bumpers Farm Repair and Refurb facility at Dyson. This role collaborates with stakeholders from across the business, ensuring continuation of service, whether that mean being the go-to person for IT queries, supporting with knowledge building and upskilling team members on various systems and driving process compliance and improvements. This role brings curiosity and has a continuous improvement mindset.
About the role- Knowledgeable on all operational areas of Bumpers farm, capable of stepping in to assist the Repair workstream whenever required
- QMS (Quality Management Systems) – auditing the Return to Base repairs, checking Salesforce inputs and the cleanliness of machines etc. Conducting electrical safety tests.
- Cycle Counting – overseeing and processing cycle counts of 1010 SW01, inputting in SAP.
- Packaging – working closely with European team to design and order cardboard packaging for all new products, maintaining stock levels and planning for future demand needs
- Exchanges helping to process RTB exchanges.
- Inventory management, working with IT & GMDM to make sure all SKUs and Part Numbers are set up for 1010 SW01.
- End to End Purchase Order creation for Bumpers Farm
- Vendor Management
- Maintains process guidance documents and trains team members on system use and processes
- SalesForce super-user, resolves and manages issues, queries. Provides SalesForce training to Bumpers employees.
- IT Support for the site – raise tickets & support fixes.
- Reporting – creating & analysing data from reports that are relevant to Return To Base performance and progress, identifying trends and providing feedback to Managers on performance.
- Microsoft Excel/Word/PowerPoint skilled
- Events / Forward Dyson – participating in Forward Dyson as Bumpers Farm representative, ensuring that this site is involved in as many Dyson events as possible.
- Accessory Donation stands – managing events for the stands, organising stock flow into its destinations, working with volunteers supporting the stands
- Pro-active and engaged team member, always seeking out new opportunities to increase engagement of the team on site
Health and Safety electrical testing and procedure’s knowledge
Understanding of 5s systems
Good Knowledge of H&S
Good Knowledge of H&S
Strong customer service skills
Self-motivated with a high degree of self-discipline
Attention to detail in all tasks performed
Professional and respectful
Adapts to change
Good organization and time management skills
Strong team player
Excellent telephone manner and written communication skills
Financial
Performance-related bonus scheme
Competitive pension scheme
Life assurance
Discounts on Dyson machines and retail purchases
Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon)
Lifestyle
Generous holiday allowance of 27 days (plus bank holidays)
Free on-site lunches, fruit, and hot drinks
Access to on-site sports centre, gym, hair salon, and lifestyle assistance
Electric vehicle salary sacrifice scheme
Option to purchase additional holiday days
Health
Private medical insurance and dental insurance
Employee assistance programme
Digital GP services
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
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What We Do
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds.
Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education.
Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world.
The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas
