The Role: After Sales Manager UK&ROI
Location: Slough/Maidenhead (onsite)
Employment: 12-14 month Maternity Cover (must be available to start mid April 2025)
Make Your Mark. Shape Your Future.
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER
What you’ll Do
To manage the day to day running of all aspects of Stanley Black & Decker UK’s After Sales Support Team based in Slough.
This to include managing the Slough After Sales Team and the support/IT systems utilised by the team, owning training and development requirements of the team and striving to deliver a best in class after care position to our customers; these being a mixture of end users (consumers, professionals and companies) and distribution partners.
Key Responsibilities
- Manage daily operations of the Slough After Sales Team, including training and development.
- Oversee office operations to ensure exceptional After Sales Support for customers and interfacing departments.
- Ensure accurate logging of customer activities using Salesforce.
- Handle UK and ROI complaint services, including liability and injury claims, coordinating with relevant teams.
- Serve as lead contact for global support provided by the End User Care Team and engage in continuous learning.
- Build and maintain relationships with internal stake holders including
- The wider National Service Centre Team
- The wider After Sales Service Team
- The wider Spennymoor Site Team
- Product Management and Training Teams
- Ensure compliance with Environmental, Health, and Safety (EHS) requirements and standard operating procedures.
Who You Are
- Strong leadership and people management skills with a positive, professional, and flexible approach.
- Excellent business acumen and communication skills, both written and verbal, with a confident and mature customer approach.
- Proven ability to solve problems, manage complex tasks, and work under pressure to meet deadlines.
- Team player with excellent interpersonal skills, capable of building and maintaining key relationships at all business levels and with suppliers.
Requirements
Qualifications
- Educated to degree level or above (dependent on experience / desirable)
Knowledge & Experience
- Working experience of Salesforce (Desirable)
- Working experience of Five9 (Preferred)
- Working experience of Microsoft Office (Desirable)
- Working experience of SAP (Preferred)
- People and Department leadership experience, preferably in role dealing with complex tasks and of a technical nature
How You’ll Feel
We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:
Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.
We Don’t Just Build The World, We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
What You’ll Also Get
Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
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What We Do
For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843. You repair your home and car with the tools we provide. Your car and your phone are secured with our fasteners. The things you value most can be protected by our security systems. And the roads you drive on, the bridges you cross, the energy you consume, all of these most likely came to you via one of our infrastructure systems. We join forces to bring together the best of the best to create practical, meaningful products and services that make life easier—empowering people to do better, safer, more significant work. Innovation and excellence have powered our success, but we know there’s more we can do for the world and those who make it. Across our businesses, we’re investing in breakthrough innovation and digital excellence, striving for outperformance and increasing our focus on social responsibility. We define success as: delivering value to our customers, colleagues and communities. Our commitment to quality, safety and sustainability helps us on our path to becoming the type of uniquely human-centered global industrial company that keeps every stakeholder in mind, while helping to make the world better.
