After Sales Manager in Power Tools Section Manager

Posted 5 Hours Ago
Be an Early Applicant
İstanbul, Şişli, İstanbul
Senior level
Internet of Things
The Role
The After Sales Manager will define and implement the Aftersales hub strategy, develop new service offerings, manage P&L, lead the ASA team, handle price management, and ensure service standards are met while monitoring customer satisfaction KPIs.
Summary Generated by Built In

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology with us, you will have the chance to improve quality of life all across the globe.

Welcome to Bosch.


Job Description

  • Definition, implementation & alignment of ASA (Aftersales) hub strategy in line with Hub sales strategy & GT-ASA strategy
  • Implementing new service offers and business models
  • Developing of ASA activities, aligning with GT in region
  • Full responsibility of P&L of GT-ASA including sales and EBIT targets, c-budget management
  • Leadership & target setting for ASA team in hub
  • SP price management, 
  • Close cooperation with LOG in the Hub
  • Monitor, improve and if required extend existing Service Network (BSCs and external service centers) while ensuring Bosch standards of Service and sufficient spare parts coverage
  • Monitor monthly ASA KPIs by region/country to ensure customer satisfaction
  • Relationship management & process alignment with all Power Tools divisions regarding warranty execution and regulations

Qualifications

  • Bachelor & Master degree in business or engineering
  • > 5 years of experience in Sales or Marketing or After Sales Service
  • Experience in Industrial products market. (as a preference on several markets in region) 
  • Fluent in English, as advantage 2nd regional language
  • Readiness for up to 50% travel time

Top Skills

After Sales Service
Marketing
Sales
The Company
HQ: Gerlingen-Schillerhöhe
166,834 Employees
Remote Workplace
Year Founded: 1886

What We Do

The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.

As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.

Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Twitter: https://www.twitter.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH

Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice

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