PRINCIPAL RESPONSIBILITIES AND DUTIES:
1. Handle customer claim regarding heating and WWQ products.
2. Provide on-site technical support for installation and commissioning of heating and WWQ products.
3. Provide on-site or other technical supports on identifying technical problems, troubleshooting and making analysis by different ways and callback.
4. Consult with and advise customers on best service solutions in accordance with specified categories of heating and WWQ products.
5. Support line manager to establish and improve after-sales service system.
6. Provide training for related people (internal and external) and organize service seminars for distributors and Watts staff.
7. Report service regularly with right way (weekly, monthly and yearly)
8. Other tasks assigned by line manager
EDUCATION:College degree or above
EXPERIENCE: At least 3-5 years of after-sales service experience in heating and WWQ industry
MINIMUM REQUIRED SKILLS:
1. Good written and verbal communication, time management, problem solving, and computer skills
2. Good teamwork
3. Sound technical skills and hands-on experience in maintaining, commissioning and repairing heating and WWQ products.
PREFERRED SKILLS: Be familiar with quality tools such as APQP, FMEA, CP, SPC MSA,8D as a plus.
Travel Frequency: Travel frequency: 40 % domestic travel covering all China
Watts Water Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Watts Water Technologies and has not been reviewed or approved by Watts Water Technologies.
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Retirement Support — The 401(k) design includes an automatic company contribution plus matching, with immediate vesting indicated for U.S. employees. This is consistently positioned as a standout element of the package.
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Leave & Time Off Breadth — PTO is characterized as generous from early tenure with flexible use and a standard set of paid holidays. Multiple references point to both general PTO and additional flexible time options.
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Wellbeing & Lifestyle Benefits — Offerings include telehealth, wellness tools, fitness reimbursements, tuition assistance, and employee discount programs. Family‑building support and paid parental leave are also highlighted.
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What We Do
We are a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. Our family of brands offers one of the most varied product lines in the world, with world-class, water-related solutions focused on: • Plumbing & Flow Control • Water Quality & Conditioning • Water Reuse & Drainage • HVAC • Municipal Waterworks Strategic Goals Watts Water is traded on the New York Stock Exchange under the symbol “WTS.” As a public company, growing shareholder value is critical. To that end, we focus on a five-part Global Strategy: Growth, Commercial Excellence, Operational Excellence, “One Watts Water,” and a Talent & Performance Culture. Follow us on all social media platforms @WattsWater
