Job Description
Be an integral part of helping the Agilent Sales team drive orders and provide world class customer experience by leading the AFO instrument Demo Operations team!
As AFO Demo Operations Manager you will manage a team of customer service personnel and provide critical leadership for field sales and support activities. You will partner with sales and service, business units, order fulfillment, global risk management, finance, credit and collections, and other key partners. The role will be closely engaged in inventory management; proposal and contract development, negotiation, and administration; and Certified Pre-Owned sourcing and operations.
This individual plans, organizes, and directs the activities and staff required to provide business-critical solutions for customers, key consulting for the Field, and process controls for multiple internal functions.
As a leader you will develop organizational strategies to align with those of Agilent’s external customers, industries and markets and key internal business partners. You will also be responsible for the growth and development of your team.
The role oversees over $24M in instrument demo inventory and is responsible for, and measured on, key financial and customer satisfaction goals.
Qualifications
Bachelor’s or master’s degree or equivalent plus directly relevant experience.
Minimum of 2 years’ experience formally or informally leading people and/or cross-functional projects or programs.
Key capabilities include:
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Leading successful teams
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Cross-function experience
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Good communication skills (verbal and written)
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Financial acumen
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Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030.
For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
Travel RequiredOccasional
ScheduleSchedule:Full time
ShiftDay
DurationNo End Date
Job FunctionCustomer Service
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us.
Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management.
Customers trust Agilent for solutions that enable insights...for a better world.
