We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
The Mental Wellbeing Director, Account Management serves as the senior leader responsible for account management strategy, client retention, operational performance, and growth for a portfolio of large, National complex clients focused on the market impact of Aetna’s Resources for Living (RFL) Employee Assistance Program solution.
**We are open to location for qualified candidates**
Key Responsibilities:
Develop and execute account management strategies for an assigned book of business.
Lead client discussions regarding service delivery, performance expectations, operational issues, and process improvements.
Identify service gaps, investigate root causes, and implement corrective action plans.
Oversee business strategy implementation across assigned client segments.
Analyze market and competitive trends to support pricing, underwriting, product development, service models, and sales efforts.
Build and maintain strong relationships with brokers, plan sponsors, providers, customers, and regulatory stakeholders.
Lead, mentor, and develop a team of Account Executives, while supporting recruitment and retention efforts.
Partner with cross-functional teams and remove organizational barriers that impact client outcomes.
Qualifications:
Required
7 to 9 years of experience managing large, complex self-funded clients.
Demonstrated experience leading Account Management/Account Executive teams.
Ability to travel 25% - 30%.
Strong executive presence with the ability to influence internal and external stakeholders.
Preferred
Experience in Account Management leadership with EAP, behavioral health, or workforce wellbeing solutions.
Education
Bachelor’s Degree or equivalent work experience.
Why This Role Matters
This role is critical to shaping the future of Aetna’s Resources for Living offering—ensuring it continues to deliver measurable outcomes, differentiate in a rapidly evolving market, and serve as a cornerstone of enterprise wellbeing for employers and members alike.
Pay Range
The typical pay range for this role is:
$100,000.00 - $231,540.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 7 to 9 years of experience managing large, complex self-funded clients
- Experience leading Account Management or Account Executive teams
- Ability to travel 25% to 30%
- Strong executive presence and ability to influence internal and external stakeholders
- Bachelor’s degree or equivalent work experience
- Account Management leadership experience with EAP, behavioral health, or workforce wellbeing solutions
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
