Advisory Solution Consultant, Service Ops

Posted 5 Days Ago
Be an Early Applicant
Hiring Remotely in Chicago, IL
Remote
Hybrid
126K-208K Annually
7+ Years Experience
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
We deliver digital workflows that create great experiences and unlock productivity.
The Role
Seeking IT Service Operations presales specialists and architects with hands-on experience in IT Service and Operations Management, datacenter technologies, DevOps, and enterprise architecture initiatives for service modeling, discovery, event management/AIOps, cloud automation, and orchestration on the ServiceNow platform. Responsibilities include contributing to sales campaigns, maintaining showcase solutions, creating programs for solution demonstrations, scoping Proof of Concept engagements, and supporting marketing events.
Summary Generated by Built In

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is seeking IT Service Operations presales specialists and architects with a focus on hands-on IT Service and Operations Management, datacenter technologies, DevOps and enterprise architecture initiatives for service modelling, discovery, event management/AIOps, cloud automation and orchestration on the ServiceNow platform.
The presales specialist/architect will provide technical hands-on expertise to support customers with product and solution leadership during pre-sales engagements. You will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of IT Service and Operations Management on the ServiceNow SaaS platform.
This is a hands-on technical consultant who is capable of going wide and deep on solution delivery and solution positioning during sales cycles.
What you get to do in this role:

  • Create and contribute to sales campaigns focused on IT Service Ops, leveraging hands-on datacenter technologies, DevOps and enterprise architecture initiatives with ServiceNow applications that focus on service modelling, discovery, event management/AIOps, cloud automation and orchestration. (Note: made this list consistent to the one mentioned above)
  • Contribute and maintain a showcase of Service Ops solutions created on the ServiceNow platform.
  • Create and own programs that enable Solution Consultants to demonstrate the value of Service Operations on the ServiceNow platform.
  • Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and online.
  • Understand business problems, articulate requirements, map to solutions, align value.
  • Collaboration with product management and engineering teams on roadmap and field feedback.
  • Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
  • Provide mentoring and training to peers and other colleagues in the organization.
  • Scoping and delivering Proof of Concept/Proof of Value engagements with prospects.
  • Responding to Request for Information/Proposal documents.
  • Supporting Marketing events - user conferences, trade shows, webinars etc.
  • Staying current on competitive analyses and understanding competitive differentiators.
  • Serve as regional team lead to lead practice activities when called upon.
  • In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment.


Qualifications
To be successful in this role you have:

  • 7+ years of pre-sales solution consulting or sales engineering experience
  • Proven Pre-sales experience within the IT Operations Management / AI Ops domain.
  • Knowledge and experience of IT Service Management.
  • Demonstrable success over-achieving against team quotas
  • Exceptional communication and presentation and storytelling skills to include technical and business concepts.
  • Experience with enterprise architectures.
  • Deep knowledge of service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc).
  • Experience with Cloud Management Platforms such as AWS, Azure, GCP, VMware, etc.
  • Solid IT Ops experience in storage, network and compute of enterprise environments.
  • Experience with ITIL / CMDB implementations (CCMDB, UCMDB, etc.).
  • Native or fluent spoken and written English


Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $126,375 - $208,425, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Top Skills

Java

What the Team is Saying

Brady
Kristen
Jamil
Shanequa
Katya
Jaime
Alexander
Viviana
Pat
Suzanne
The Company
HQ: Santa Clara, CA
23,000 Employees
Hybrid Workplace
Year Founded: 2004

What We Do

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.

With more than 8,100+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.

Explore your future career with us, visit www.servicenow.com/careers.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company , you can grow can grow your career faster.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

ServiceNow Teams

Team
Inside ServiceNow
About our Teams

ServiceNow Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.

Typical time on-site: Flexible
Company Office Image
HQSanta Clara, CA
JP
Singapore
TH
Addison, TX
Amsterdam, NL
Atlanta, GA
Auckland, NZ
Bengaluru, IN
Berlin, DE
Brisbane, QLD
Brussels, BE
Canberra, AU
Chesterfield, MO
Chicago, IL
Ciudad de México, MX
Denver, CO
Dublin, IE
Düsseldorf, DE
Franklin, TN
Gothenburg, SE
South Korea
Helsinki, FI
Houston, TX
Hyderabad, IN
Issy-les-Moulineaux, FR
Johannesburg, ZA
Kirkland, WA
Lausanne, CH
Lille, FR
London, GB
Lysaker, NO
Madison, WI
Madrid, ES
Melbourne, AU
Milan, IT
Milwaukee, WI
Minneapolis, MN
Montréal, QC
New York, NY
Novi, MI
Oberbüren, CH
Orlando, FL
Perth, AU
Petah Tikva, IL
Pleasanton, CA
Riyadh, SA
Rome, IT
San Diego, CA
San Francisco, CA
San Francisco, CA
San Francisco, Heredia
Santa Clara, CA
São Paulo, BR
Søborg, DK
Solna, SE
Staines, GB
Sydney, NSW
Tokyo, JP
Toronto, Ontario
Vienna, VA
Vienna, AT
Waltham, MA
Washington, DC
Wellington, NZ
Learn more

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account