$100,000 - $110,000 per year
Commission Eligible
POSITION PROFILE
The Advisory Engineer, Solutions IJ is the technical lead for both pre-sales and post-sales implementation of Ricoh's solutions portfolio. This is an expert-level position requiring deep expertise in integrated solutions, including hardware, enablement, standalone software, and services.
Additionally, the SSE will serve as a subject matter expert in specific areas of the business, such as Inkjet, Continuous Feed, color management, and other specialized disciplines. The SSE will also be required to have expertise in a variety of software solution technologies.
The Advisory Engineer, Solutions IJ is a key member of the account team and is expected to serve as the customer's trusted advisor throughout the customer lifecycle. The SSE will be engaged early in the sales cycle to:
- Assess the customer's workflow goals
- Demonstrate solutions
- Assist in developing a return on investment (ROI)
- Provide basic project management for implementations
- Train the customer
The primary focus of this role is to architect integrated hardware and software solutions that improve customer workflows, reduce costs, and drive 100% customer satisfaction during solution implementation. The SSE is also a crucial part of the account team in achieving professional services revenue.
JOB DUTIES AND RESPONSIBILITIES
Pre-Sales | 40% Utilization
- Provide technical leadership and guidance to all CP sales representatives within the assigned territory.
- Support sales representatives in achieving hardware (HW) and software (SW) revenue plans.
- Perform print sample requests with associated ink estimates.
- Review final Pricing Release Letters to ensure accurate hardware configurations.
- Perform State of Readiness account reviews for pending installations.
- Serve as the lead for all Solution Assurance activities related to hardware sales.
- Attend relevant sales meetings in the field and at the Boulder CEC.
Post-Sales | 60% Utilization
- Achieve assigned professional services revenue plan.
- Implement integrated solutions across the Commercial Print portfolio.
- Provide disciplined leadership of professional services deliveries using Statement of Work (SOW) templates.
- Serve as an advocate for the customer to ensure complete satisfaction and acceptance.
Additional Responsibilities
- Maintain ongoing development of pre-sales, technical, and business skills.
- Attend technical training as required and scheduled.
- Become a subject matter expert in CFIJ hardware, data streams, workflow, finishing, and related technologies.
QUALIFICATIONS Education, Experience, and Certifications
Typically Required:
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
- Minimum of 6 years of experience in printing, pre-sales and post-sales services, solutions implementation, and/or related industry environments.
- Strong face-to-face customer selling, negotiation, and relationship-building skills.
- Experience supporting sales plans through pre-sales and/or post-sales technical consulting activities.
- Ability to present solutions of diverse scope, analyze data, and evaluate identifiable factors leading to:
- Solution ROI
- Proof of Concept (POC)
- Statement of Work (SOW)
- Solution implementation
- Project management throughout the customer lifecycle
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to work independently and demonstrate intuitive and creative thinking.
- Proven problem analysis and resolution skills.
- Strong knowledge of sales-cycle methodologies, processes, and techniques.
- Demonstrated strength in presentation skills.
- Proven project management experience with six- or seven-figure implementations.
- Knowledge of Inkjet Continuous Feed hardware and software solutions.
- Proven track record working in Commercial Print or Transactional Print environments.
- Knowledge of host printing and data center environments.
- Knowledge of print-on-demand and transactional print environments.
- Understanding of print description languages, including:
- AFP
- Metacode
- LCDS
- PostScript
- PCL
- Understanding of print applications, workflows, and workflow solutions.
- Knowledge of book publishing and direct mail is a plus.
- Networking experience, including:
- WAN/LAN
- TCP/IP
- Network administration
- Demonstrated ability to work with diverse teams to formulate account strategies.
- Strong interpersonal, time management, and organizational skills.
- Ability to travel.
WORKING CONDITIONS, MENTAL, AND PHYSICAL DEMANDS
- Work may involve cyclical stress associated with monthly sales and revenue goals and deadlines. The position may also involve daily stress due to the high-pressure, real-time, 24/7 nature of the print environment.
- Responsible for the daily management of assigned territories and objectives.
- Must be able to independently prioritize and address workload demands, including conflict resolution.
- Must be able to work and travel outside of normal business hours as needed.
- Routine travel is required.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience
- At least 6 years of experience in printing, pre-sales, post-sales services, solutions implementation, or related industries
- Strong customer-facing selling, negotiation, and relationship-building skills
- Experience supporting sales plans through pre-sales or post-sales technical consulting
- Ability to present diverse solutions, analyze data, and evaluate solution ROI
- Experience with proofs of concept, statements of work, solution implementation, and project management
- Proven project management experience with six- or seven-figure implementations
- Knowledge of Inkjet Continuous Feed hardware and software solutions
- Experience in commercial print or transactional print environments
- Knowledge of host printing and data center environments
- Knowledge of print-on-demand and transactional print environments
- Understanding of AFP, Metacode, LCDS, PostScript, PDF, and PCL
- Understanding of print applications, workflows, and workflow solutions
- Networking experience with WAN/LAN, TCP/IP, and network administration
- Ability to work independently and demonstrate problem analysis, resolution, and creative thinking
- Strong presentation, interpersonal, time-management, and organizational skills
- Ability to work with diverse teams to formulate account strategies
- Ability and willingness to travel routinely, including outside normal business hours when needed
- Knowledge of book publishing and direct mail
Ricoh Global Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh Global Services and has not been reviewed or approved by Ricoh Global Services.
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Healthcare Strength — Benefits are positioned as comprehensive, with medical, dental, and vision coverage plus life and disability protection as core components. Multiple plan choices are described, suggesting employees can tailor coverage to their needs.
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Retirement Support — Retirement benefits are a recurring strength, highlighted by a 401(k) program with company matching (described as 50% on the first 6% of base salary). Additional references to regular bonuses and contributions to retirement further reinforce the perceived value of the retirement offering.
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Leave & Time Off Breadth — Time-off benefits are described as a meaningful part of the total rewards package, including vacation, sick days, holidays, and PTO structures. Extra options such as purchasing additional vacation are also described, increasing perceived flexibility in time off.
Ricoh Global Services Insights
What We Do
Digital transformation is crucial for a business but complex to deliver. It’s so complicated that no single company can be expected to provide everything required to achieve success; but one company can ensure everything gets delivered. That’s why Ricoh works with best in class delivery partners to support us through the process of transforming your business into a digital business. As well as our partners, we offer access to our seventeen thousand engineers. They’re on the ground, around the world, ready and able to manage the complexity of transformation. Digital transformation moves so quickly, that you could redefine it on a daily basis. Ricoh provides the people, processes and technology to help your business evolve and embrace new ways of working.
