Job Description
Managed Service Providers (MSPs) are always looking for skilled technicians who are responsible for handling back-end infrastructure support as well as advanced second-level support of service requests in a professional & timely manner and managing the activities and responsibilities of the service desk team. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.
Advanced System Administrators have effective communication skills, problem-solving skills, experience with managing servers and SMB network infrastructures and advanced experience in end-user support. Success for them is when they can confidently interact with the user and solve a complex infrastructure-related problem.
Education and Qualifications
- >=5 years of IT or related domain
- Excellent written and verbal communication skills
- Excellent customer service skills
- Good conceptual understanding of Windows architecture
- At least 2-3 years of hands-on experience on Wintel
- At least 2 years of experience in end-user technical support
- At least one year of hands-on experience in one of the following technologies:
- Active Directory
- O365
- Azure
- Education: Graduate (Any stream) preferably in computer science or a related field
Responsibilities
- Windows Server support
- Advanced Desktop Troubleshooting
- Windows Server Administration
- Active Directory Administration
- O365/MS Exchange (2010 or higher) or Hybrid administration
- Backup administration
- LAN/WAN troubleshooting and diagnosis
- Basic private and public cloud administration
- Server and network alert management and remediation
- Server antimalware administration and resolution
Added Advantage
- Desktop troubleshooting experience
- Networking Skills, Private cloud administration (VMware/Hyper V)
- Conceptual understanding or hands-on experience on Backup
- Conceptual understanding or hands-on experience with Firewalls
- MCSE or CCNA or Network+ or Security+ or VMware or Azure or ITIL foundation
Behavioral Skills
- Longevity and commitment in previous work
- Team player.
- Ability to meet target under pressure and time bound deadlines.
- Dynamic and pleasing attitude and personality.
Our Culture and You
What does the day in a life look like for the Advanced System Administrator?
You come to work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big.
Our employees have indicated that with IT by Design, they find a home where their passion and career goals finally intersect for them to live a life full of purpose.
Benefits
- Competitive salary and benefits
- Great work-life balance
- Comprehensive on-the-job training, best-in-industry communications training, and sponsorship for skill development.
- Medical insurance coverage worth INR 5 Lakh for employees and their immediate family.
- Term Life insurance worth INR 20 Lakh
- Community-based engagement clubs at work, including book and movies clubs.
- Community Wellness programs for employees' wellbeing specially taken by CEO Life By Design which covers sessions.
Top Skills
What We Do
Imagine the impact of always having the right people at the right time. With our talent solutions, you have immediate access to the experienced, MSP-focused technical resources you need to profit and scale. Our staffing and outsourced support solutions will solve your talent problems permanently.
We offer MSP staffing, outsourced NOC, RMM virtual admin, Helpdesk, and Professional Services—all the talent you need to scale your business, improve profitability and succeed.
◆ If you need dedicated staffing—technical or business admin—we have your back.
◆ Have you decided that providing NOC or helpdesk isn’t the best use of your tech talent? Let us save the day.
◆ Is your RMM tool driving you crazy? We can totally fix that.
Why Work With ITBD?
For nearly two decades, we have been building ITBD with a strong sense of community firmly rooted in our principles and values. We have grown steadily over the years by taking care of our team as if they are family. That’s because loyalty lies at the heart of who we are and how we guide our business. That is one of the reasons we remain privately held—it allows us to always make the decision that is best for our partners and our community.
When we say “Built for an MSP, by an MSP,” we are talking about having a partner that understands you, your team, and your customer—and can deliver accountability, reliability, and security – that’s the MSP Way.
Need more reasons?
◆ Three state-of-the-art, fully compliant, secure office facilities in New Jersey and India
◆ More than 100+ years of shared MSP experience among the leadership
◆ Fully insured and unparalleled customer data integrity
◆ Easy-swap flexibility: As your MSP needs evolve, your engineering solution can as well
◆ 30-day money-back guarantee
◆ Tech leads and career planning to provide growth plans for your team member
◆ Ability to mix and match services to build a custom solution perfec for your MSP needs
◆ Co-managed asset is invoiced corp-to-corp
